The operational improvements enabled by fleet solutions are more important than location data when it comes to ROI.  Continue Reading..

GCI has accelerated technician scheduling from two to three days to one day max with cloud-based field service management.  Continue Reading..

This coffee delivery company has gained an hour per driver, per day with improved fleet visibility.  Continue Reading..

Publisher/Editor In Chief Sarah Howland talks one-on-one with Cary Chapman of Mettler Toledo Product Inspection about his challenges with field mobility.  Continue Reading..

Chesapeake Energy is the second largest producer of natural gas, the 11th largest producer of oil and natural gas liquids, and the most active driller of new wells in the U.S. The Oklahoma Citybased company operates some 19,000 wells across the U.S., and to monitor and maintain those wells, Chesapeake operates a fleet of 4,000 light duty trucks, which employees use to drive to well sites to monitor initial site construction and track...  Continue Reading..

If your mobile workforce is leveraging mobility, you’re familiar with some of the benefits it can bring. Automating paper-based processes, getting techs on the job faster, giving techs real-time access to customer history and any necessary job aids while at the customer site, faster invoicing to shorten billing cycles, and so on. But if you’re like many companies I speak with that have a mobile solution in place, you’re...  Continue Reading..

Dropped sessions, slow response times and erratic performance can be difficult to definitively diagnose. And because of that, companies often find themselves living with these issues for long periods of time. Unfortunately, the costs of choosing to live with connectivity problems compound rapidly, even for symptoms that are seemingly minor.   Continue Reading..

If you’ve ever been frustrated by limited cellular coverage, poor voice quality or slow data transfers in your home or office, you are certainly not alone. Millions of people in North America deal with these problems daily.  Continue Reading..

You’ve probably heard the term “Big Data” as it has become one of those overused industry buzzwords. But do you know what it really means or how it applies to field service? I was asked this question at a conference recently, and I thought, since the term is somewhat vague, some of you out there are probably wondering the very same thing.  Continue Reading..