If you’re selecting a device without considering the display it provides, you’re making a mistake.  Continue Reading..

Weighing the pros and cons of iOS, Android, and Windows.  Continue Reading..

Advice for making sense of the consumer versus rugged device debate.  Continue Reading..

More companies are opting to develop their own mobile apps using MEAPs (mobile enterprise application platforms) to address deployment complexity.  Continue Reading..

Electric cooperative SMECO is using rugged laptops and a mobile VPN to improve field crew efficiency during power outages.  Continue Reading..

Publisher/Editor-In-Chief Sarah Howland talks one-on-one with Michael Lavery of FedEx Ground about the company’s use of rugged handhelds.  Continue Reading..

For field service organizations to position themselves as a value provider within the enterprise and meet increasingly stringent customer expectations, automated scheduling and dispatching are a must. While an experienced dispatch team can manually schedule technicians using their own knowledge about customer requirements and drive times, as operations grow and staff move on or retire, trying to get technicians where they need to be in a...  Continue Reading..

It’s crucial for your field service technicians to have technical skills, yes — of course. If they arrive at a customer’s site and don’t have the technical knowledge to fix the problem at hand, you’re going to have some pretty big issues to deal with. But there’s another area of training that’s becoming more and more recognized and adopted when it comes to field technicians — and that’s...  Continue Reading..

Focusing too narrowly on productivity gains can lead you to leave other benefits of mobility on the table.  Continue Reading..

Big Data and telematics work hand in hand to provide you with a bevy of information to enable more informed business decisions.  Continue Reading..