By Brian Albright, Field Technologies magazine
New tech-to-tech social collaboration tools can improve productivity and fix rates for field technicians.
The advent of social media technology has revolutionized the way people communicate. It has also provided a platform that businesses can use to improve employee collaboration and boost productivity, particularly for field service and sales applications.
“Field service is the best use-case for social in the enterprise,” says Dave Yarnold, CEO of ServiceMax. “Unlike most other functions within a company, field service technicians are on their own in the field every day, so having a powerful tool to communicate and collaborate can be extremely valuable to them. We have seen first-hand from customers how social [technology] helps technicians improve their first-time fix rates by giving them access to the collective intelligence of their entire company, all in one place.”