With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by...  Continue Reading..

Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.  Continue Reading..

The field service space is rife with very intelligent individuals researching and analyzing the challenges organizations are facing and the ways in which leading companies are tackling those challenges. I asked some of the industry’s leading analysts to join me in this special issue to share with you their thoughts on where the field service industry is currently at and where you can expect it to go in 2018.  Continue Reading..

Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share...  Continue Reading..

Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.  Continue Reading..

While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.  Continue Reading..

There is a vast amount of both transformation and innovation taking place in field service. Is that exciting and invigorating? Yes. Is it also incredibly overwhelming for many organizations? Yes. Take a deep breath.  Continue Reading..

Executive leaders and their respective staff often find it difficult to allocate the appropriate time and resources to understanding where opportunities for strategic or large scale operational improvements exist within their organizations. It can be difficult for managers to assess the relative effectiveness of an organization’s value chain due to a lack of clear comparative points. Comparative data points are often hard to identify and...  Continue Reading..