According to Weldon Feightner, regional VP of Knology, there are seven keys to success in the service industry: time, tools, training, expectations, accountability, communication, and visibility. By Sarah Howland, Field Technologies magazine  Continue Reading..

Last month’s Spotlight (I’ll Have An iPhone With Back Office Integration And Real-Time Service Mobility To Go) featured commentary from a recent interview held with advisory board member Greg Sharp, VP of service operations at STERIS Corporation, a global leader in infection prevention, contamination control, surgical and critical care technologies, and other life-critical products and services. By Field Technologies magazine  Continue Reading..

With more powerful mobile computing devices entering the market and enterprises adding a wider variety of platforms (smartphones, tablets, rugged PDAs), companies need more wireless network capacity than ever before to support increasingly feature-rich mobile applications. By Brian Albright, Field Technologies magazine  Continue Reading..

Last month’s spotlight focused on mobile field service technology investment trends. Our supporting data came directly from the 2011 Field Service Benchmark Survey designed and conducted by Strategies For GrowthSM, the official research partner of The Service Council™. By Field Technologies magazine  Continue Reading..

Tablet computers are enjoying unprecedented popularity, thanks in part to the iPad and its countless Android imitators. By Bill Guyan, DRS Tactical Systems, Inc.  Continue Reading..

VDC’s Mobile and Wireless Practice just published its annual report on mobile devices for enterprise and government mobility applications. By David Krebs, VDC Research  Continue Reading..

Reliable telematics products use hardware and software that integrate seamlessly within a company’s existing information infrastructure. By Nathan Chandler, Field Technologies magazine  Continue Reading..

The ubiquity of GPS technology, the availability of low-cost hardware, and ease of deployment have made it possible for even relatively small companies to benefit from using fleet management solutions. By Brian Albright, Field Technologies magazine  Continue Reading..

Even in high technology industries, customers typically still enjoy a traditional approach to service, where the sales and service teams know their names and what equipment they have installed, and are highly responsive when there’s a problem. By Brian Albright, Field Technologies magazine  Continue Reading..

When it comes to mobile technology, the city of Corpus Christi has a whole lot going on — probably more than most companies would be able to take on at once. By Sarah Howland, Field Technologies magazine  Continue Reading..