Magazine Article | June 27, 2011

Case Study: Field Service In The Cloud

Source: Field Technologies Magazine

By Brian Albright, Field Technologies magazine

Even in high technology industries, customers typically still enjoy a traditional approach to service, where the sales and service teams know their names and what equipment they have installed, and are highly responsive when there's a problem. For growing companies that approach can only continue to work if field service management processes are automated and modernized.