Henry Ford once said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” By John Carroll, president and founder, The Service Council  Continue Reading..

If you attend service industry trade shows — like WBR Field Service that just wrapped up — you understand the level of excitement that builds while you’re at the show.  Continue Reading..

Unless you’ve been hiding under a rock for the past year, I’m sure you’re cognizant of the overwhelming buzz surrounding tablet computers. By Sarah Howland, Field Technologies magazine  Continue Reading..

The Snohomish County Sheriff’s office uses a cuttingedge solution known as e-ticketing — it is the first agency in the state of Washington to do so. Of the 260 deputies assigned to Snohomish County, 20 are assigned to the traffic unit — all of whom use the Intermec CN3 for citations. By Field Technologies magazine  Continue Reading..

We talk a lot about the challenges of managing a field force — not the least of which is making sure that your mobile workers are doing what they’re supposed to when they’re out of your sight. By Sarah Howland, Editor In Chief, Field Technologies magazine  Continue Reading..

Edina Couriers serves Minneapolis, MN and surrounding states with a 68,000 square foot warehouse and a fleet of trucks equipped with BlackBerry smartphones. By Field Technologies magazine  Continue Reading..

With all of the mobile devices available on the market today, you have your work cut out for you when deciding which to deploy. By Sarah Howland, Field Technologies magazine  Continue Reading..

Smartphones have become a fact of life for enterprise IT departments. Companies have deployed them for employee communications, and employees in turn have been bringing their own devices to work. By Brian Albright, Field Technologies magazine  Continue Reading..

For delivery and transportation companies, keeping close tabs on customers’ merchandise in transit is an important part of maintaining service levels. By Brian Albright, Field Technologies magazine  Continue Reading..

Faced with a massive increase in container volume, the Georgia Port Authority (GPA) implemented an RFID-based automation solution at its Garden City Terminal at the Port of Savannah to track assets and containers, and manage the flow of trucks through the facility. By Brian Albright, Field Technologies magazine  Continue Reading..