By Field Technologies magazine
Last month's Spotlight (I'll Have An iPhone With Back Office Integration And Real-Time Service Mobility To Go) featured commentary from a recent interview held with advisory board member Greg Sharp, VP of service operations at STERIS
Corporation, a global leader in infection prevention, contamination control, surgical and critical care technologies, and other life-critical products and services.
Sharp discussed in detail the results of STERIS' recent
service mobility project that included the deployment of
iPads and a field mobility solution integrated by AT&T
and Antenna Software. The efficiencies gained as a result
of the deployment saved a minimum of 10 to 20 minutes
per technician, per log-in. With roughly 720 field service
technicians in North America, this resulted in far more efficient field support, enabling STERIS more time to increase the help given to their customers to improve their utilization of STERIS equipment.