The Value Of Customer Engagement In Service

By Field Technologies magazine

Last month's Spotlight (I'll Have An iPhone With Back Office Integration And Real-Time Service Mobility To Go) featured commentary from a recent interview held with advisory board member Greg Sharp, VP of service operations at STERIS Corporation, a global leader in infection prevention, contamination control, surgical and critical care technologies, and other life-critical products and services. Sharp discussed in detail the results of STERIS' recent service mobility project that included the deployment of iPads and a field mobility solution integrated by AT&T and Antenna Software. The efficiencies gained as a result of the deployment saved a minimum of 10 to 20 minutes per technician, per log-in. With roughly 720 field service technicians in North America, this resulted in far more efficient field support, enabling STERIS more time to increase the help given to their customers to improve their utilization of STERIS equipment.