By Sarah Howland, Field Technologies magazine
According to Weldon Feightner, regional VP of Knology, there are seven keys to success in the service industry: time, tools, training, expectations, accountability, communication, and visibility. When boiled down to this level of simplicity, it sounds easy, right? It's not — Feightner will be the first to tell you that finding the perfect combination of those seven ingredients is no easy feat. And while leveraging technology has become imperative to success in today's service organization, it can sometimes further complicate things before benefits are realized. Luckily, Feightner is willing to share the lessons Knology learned during its mobile workforce optimization initiative so that you don't have to make the same mistakes.