• Reshaping Customer Experience For The Real And Virtual Fields

    The consumerization of IT has increased customer and employee expectations for easy and transparent field service delivery. Field service management (FSM) software helps to coordinate the complex logistics — including parts, warranties, and customer and staff schedules — integral to installing and repairing products in the field or in service centers. At the same time, advances in areas such as Internet of Things (IoT) and augmented and virtual reality (AR/VR) are enabling entirely new models for service delivery. In this Market Overview, Constellation Research evaluates the advanced FSM capabilities and market forces and factors impacting the priorities and needs of large enterprises.

  • How Xerox Navigates Best-in-Class Service Delivery

    Digital transformation is still front of mind for service leaders, but they are now turning their attention to eliminating the reactive patchwork created by pandemic-accelerated digitization efforts. Organizations want a more seamless “digital first” journey for customers and employees alike. In response to this, Xerox has integrated their augmented reality (AR) solution CareAR with ServiceNow for their onsite technicians. Read on to learn more...

  • Completed Service Work: Reimagining The Concept Of Completed Staff Work

    As a young man still in school, I was fortunate to land a job with IBM in what was then known as the Field Engineering Division. I started as a night dispatcher and parts room clerk; in the succeeding years, I moved on to other responsibilities, including a position at the Northwest Region Field Engineering headquarters in Seattle. During my tenure in that position, I had the good fortune to work for an IBM veteran who became my work coach, life coach, and overall mentor. His name was George Yorgan. I’ve carried the lessons George taught me throughout my entire working career.

  • Digitally Transform Your Field Service Operations For Greater Operational Efficiency And Customer Satisfaction

    Your customers are used to one-click purchases, same-day deliveries, and expect a flawless user experience. Your field agents require highly intuitive applications that allow them to complete their work orders in a fast, efficient manner. Do both. With OutSystems you can quickly deliver multi-channel applications that delight your customers and your field agents.

  • Field Service Digital Transformation: How 6 Organizations Found Success

    Let’s face it. Your customers’ needs and behaviors are changing. So shouldn’t the ways you provide field services to your customers be evolving as well?


Aberdeen Group
IDC Enterprise Mobility
WBR The Service Council
Field Service Digital
TSIA Logo VDC Research


Aquant CSG Hitachi
IFS Oracle CX Out
OverIT ServicePower
ServiceNow Skedulo TRUCE Software


  • Marc O’Polo Sews Up Future Of Work With Citrix

    As one of the world’s premium brands for casual wear, Marc O’Polo is always thinking ahead and on top of trends. While many companies viewed the shift to remote work as a pandemic-inspired fad, the Stockholm-based fashion label knew better and began designing a digital workspace that would allow its employees to work from anywhere using solutions from Citrix Systems, Inc..


  • Activate Service Data: Aligning Teams, Customers, Equipment, And Processes

    How can service data benefit entire organizations, their products, and customers? It’s all about strategically using data to meet evolving service needs and challenges around the globe, says Mike Ferraro, Werfen’s Worldwide Service Director. Learn how his team is using that data to help benchmark themselves against competitors and better manage the way they deploy their resources. Watch the on-demand session with Werfen, Copperberg, and Aquant to discover tools for leveraging non-traditional insights.

  • What Do Connected Products Really Mean?

    Learn the key components of a connected product, and how to avoid common challenges.

  • Building A World-Class Service Organization

    Watch this Q&A with Microsoft for expert insights on how to deliver service excellence.


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at