Featured Articles

  1. 3 Steps To Creating A Connected Customer Experience For Service Success

    We as customers have become accustomed to instant gratification, thanks to uber-connectivity.

  2. Top 3 Use Cases For Enterprise Wearables

    In this digital transformation era, there is no shortage of technologies an enterprise can invest in to truly transform their businesses. One of these technologies include enterprise wearables. Wearables within enterprise present an opportunity for more efficient, hands-free work, especially when integrated with augmented reality (AR) tools. With established hardware players like RealWear, Google Glass, and Epson as well as big players like Microsoft entering the market, building a use case for wearable devices is now a priority for enterprises.

  3. 3 Key Trends In Field Service Management

    Throughout the field service management (FSM) space, there has been significant change in process as technology has evolved. From standardizing processes across regions to suit a higher level of service for customers, to the agility to update processes as regulations change or incidents occur, trends are appearing which point to the future of FSM, and how technology is changing how things are done in the field – and how important data collected in the field is to feeding that change.

  4. Transforming Asset Management With Mobility

    There was a time when asset management was, by nature, a time-consuming process. Inspectors had to pick up their job assignments at the office, and then bring their forms back at the end of the day with a pile of paperwork, including timesheets and repair request forms.

  5. Take Control Of Your Service-To-Cash Cycle

    For equipment dealers and companies that manage large service operations, service-to-cash cycles can be a headache. Indeed, the gap between when a technician is assigned a job to when accounting receives payment and recognises the revenue, can turn out to be one of the most stressful tasks, if it is prolonged. Why? Because it can put a squeeze on your cashflow and profits.

  6. Is Field Service And Uberification A Good Match?

    When was the last time you called a cab company to book a ride to the airport? Feels like ages ago, doesn’t it? With the increased convenience brought about by Uber®, calling a cab is rapidly becoming a thing of the past. This is the age of ‘Uberification’. If this demand for instant service can be satisfied in the consumer market, we can bring it to Field Service too.

  7. 3 Benefits Of Spatial Field Service Operations Data Analysis

    It’s interesting the number of field service organizations we talk to that tell us one of the first problems they need to solve involves capturing data to improve decision making. And it’s more than just seeking operational efficiency, that’s a given.

  8. The Key To Competitive Value In IoT-Powered Field Services

    Identifying opportunities for comprehensive field service management solutions.

  9. You Asked, We Answered: Four Questions About The Current Rugged Mobility Reboot

    Rugged mobility is getting a reboot and, on June 27, long-time mobility Solutions Architect Rob Karsch of Xplore Technologies joined me and Field Technologies Online for a discussion about what this means for organizations with field-based workforces – including those whose “field” workers are actually assigned within the four walls of a plant or warehouse.

  10. 5 Reasons To Rethink Your Field Services Strategy NOW!

    We’ve all heard the old saying: the one thing you can always count on is change. And while organizations realize change is inevitable; the most common justifications for why organizations hold off on adopting better technology for their Field Services teams are as follows: the company is unprepared. They lack the technical or organizational readiness. Or they can’t justify (or don’t have) the investment dollars to modernize their Field Services efforts. In short, they assume the ROI just isn’t there.