Featured Articles

  1. 5 Steps To Successful Servitization

    Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment. Companies allowed third-party vendors to provide the service contracts; while the companies generated revenue solely from the products themselves.

  2. ELD Solutions Bring Big Benefits Beyond Compliance

    It’s no secret that Federal Motor Carrier Safety Administration (FMCSA) fines are a very real part of managing a fleet of commercial vehicles. What is lesser known, however, is that according to the Department of Transportation (DOT) more than 40% of Hours of Service (HOS) violations result from inaccurate reporting of duty status.

  3. Empowering Service Organizations To Embrace New Business Models

    As service operations have become more complex, and more critical to the enterprise bottom line, field service automation has evolved into robust, comprehensive offerings called full-service lifecycle management solutions. These solutions allow service to become critical to a company’s profitability and long-term value, not just a cost center. Simultaneously, a mega end disrupting manufacturers’ traditional CapEx business model is the growing demand for new “Product-as-a-Service” consumption models. This disruptive trend is forcing service organizations to re-think how they meet growing customer demands—such as a faster ROI—and how they increase revenue while maintaining a competitive posiin this new industrial revolution.

  4. Quick Guide: Electronic Driver Logs

    The FMCSA (Federal Motor Carrier Safety Administration) has recently passed new regulations related to commercial motor vehicle drivers introducing requirements for electronic logging devices (ELD).

  5. Top 3 Logistics Company Reaps Big Benefits From New Mobile Power Management System

    A well-known Top 3 logistics company was experiencing significant problems with their mobile devices in their thousands of warehouses and outlet locations nationwide. Their mobile devices were regularly failing mid-shift, which not only caused staff productivity losses, but worst of all, it hurt the overall customer experience. The company knew that it had a battery problem, but had no solution other than to regularly pay the exorbitant costs of a complete refresh of all mobile batteries. Since they couldn’t separate the good batteries from the bad there seemed to be no other choice at the time.

  6. Mobile’s Most Daunting Challenge: Support

    Day Two complexities demand expert help, lifecycle oversight.

  7. Rugged Tablets Improve Customers Satisfaction For Freight Company With Electronic Proof Of Delivery

    With the trend of the “Internet of things,” the logistics industry is facing a transformation from traditional paper-based to electronic processes for deliveries. To avoid human errors, out-of-sync of information, and low productivity, etc., freight companies are trying to leverage Proof of Delivery solutions to be more efficient and accurate at delivery. Not only are they helping drivers with the powerful tools, but they are also providing better customer service and improving the satisfaction.

  8. Government Contractor Improves Parking & Ticketing Process With Handheld Mobile Devices

    On-Street parking tickets written by traffic wardens require a lot of labor costs as it not only takes time, but also demands that Information is input later to create an electronic database. Utilizing connected devices with thermal printers to issue parking tickets by on-street parking administrators to improve work efficiency of parking management and decrease the total cost of ownership.

  9. The Fourth Industrial Revolution

    Technology and the Internet of Things (IoT) continue to blur the daily lines between our physical and digital worlds. This move forward is commonly referred to as the Fourth Industrial Revolution (4IR), and was a hot topic at this year’s Mobile World Congress Americas in San Francisco, as wireless connectivity is at the heart of it all.

  10. The IFS Digital Change Survey Report

    Digital transformation is changing the way businesses view service, allowing them to maximize the potential of this valuable sector.