Featured Articles

  1. Five Core Telematics Benefits

    Telematics provides a wealth of benefits – these five key factors have the power to transform mobile businesses of all shapes and sizes.

  2. Continuity Of “Care”: What Field Service Is Missing Without Mobility

    No one wants to be “that guy”. The field service professional that can’t answer a simple customer inquiry until they get “back to the office” and are sitting in front of a computer. Or, worse, the contractor that delays a customer quote – or even the service itself – another week because they don’t have the right tools or information access to follow through right then and there. Yet, this is a regular occurrence.

  3. How Technology Will Help Field Service Managers Be Successful

    Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology and a hybrid workforce model to satisfy customers, employees and corporate directives.

  4. Making Your Loading Operations Smarter And More Connected

    Using real-time visibility to optimize trailer loading, enhance worker productivity, and reduce operational costs.

  5. Putting Real Numbers Behind Mobile Device TCO

    The Workforce Mobility Revolution is well underway and the landscape is no longer static. Devices, operating systems and configurations are constantly changing. Field service workers, DSD drivers and Parcel Courier/Postal drivers need devices that are intuitive and can continue to support them as workflows change. These factors combine to create a big challenge for all field teams. Should they select and then customize consumer-oriented devices, or go with purpose-built enterprise devices?

  6. Nine Ways To Make Your Field Service Organization A Profit Center

    The goal of this eBook is to help you move your field service operations from a ‘cost center’ to a ‘profit center,’ and we’ll outline nine ways to do that. A ‘cost center’ is a division of a company mostly tied to, well, costs. Examples tend to include departments like Human Resources or IT. These departments are necessary to have, cost money, and don’t directly have control over the revenue they generate. In many contexts, ‘field service’ divisions have operated like this for years.

  7. How To Scale To Meet The Demand Of Rapid Field Service Growth

    The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.

  8. Coffee Machines That Talk - Tesseract, Espresso Service And The Internet Of (Coffee) Things

    In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. By implementing Tesseract’s cloud-based service management software, it entered the realm of the smart coffee maker and the Internet of Things, bolstering its USPs and improving its service to customers.

  9. Tesseract Is A 'Valued Partner' To G4S Technology

    G4S Technology, the market leading access control and video management company, has been partnered with Tesseract for over 15 years. Using Tesseract’s service management software has helped G4S Technology to grow, diversify and advance, securing its position as a leading international player in the supply of access and security systems.

  10. 10 Best Practices For Wireless Failover Deployments: How Prepared Are You?

    With technology continuing to evolve and improve, it’s critical that customers understand what they need for their businesses and that they direct the right questions to their vendors. When deploying a wireless failover solution – it’s important to keep in mind that offerings vary widely in functionality and price, and it will save both time and money to define your requirements prior to purchasing your solution.