Featured Articles

  1. Solving Common Service Business Problems
    10/23/2018

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  2. The Impact Of Fleet Management Software On Driver Behavior And Operational Efficiency
    10/23/2018

    Data is transforming the way businesses of all sizes make decisions that improve efficiency, productivity, customer service and, ultimately, profitability. In this report, we will identify the trends that arise from an analysis of report utilization by 720 fleets comprising 27,347 vehicles in the United States. The results show how these businesses are making improvements in driver behavior that can have a direct impact on safety, cost control and operational efficiency.

  3. Siemens Revolutionizes Truck Maintenance With Microsoft HoloLens And Dynamics 365
    10/22/2018

    Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.

  4. Smart-Building Sweet Spot: Connecting Building Data With Service Technicians
    10/22/2018

    MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

  5. A Day In The Life: The AI Enabled Field Fervice Organization
    10/22/2018

    Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem. Modern field service organizations need new ways to make sense of available information to enable their people and take early action to address customer needs.

  6. How To Turn Your Field Service Operations Into A Profit Center
    10/22/2018

    Field service technicians may be the most overlooked marketing and sales resource you’ve got. After all, once you’ve successfully landed the account, who gets more face time with the customer than the tech responsible for installing and maintaining the customer’s solution?

  7. What A Consumer-Grade Mobility Strategy Really Costs Enterprises With A Field-Based Workforce
    10/12/2018

    Technology has done wonders for business in the last 20-plus years, especially mobile technology. Tablet, laptop and even handheld computers have completely transformed the notion of field service and, therefore, customer service. Customer questions can be answered and problems can be solved by technicians in a matter of minutes – not days, weeks or months. Ideas from the best, brightest and most skilled workers can be applied, even if they are hundreds of miles away from the actual job site. 

  8. How To Connect With Employees That Don’t Have Email
    10/12/2018

    For desk-bound office workers, having a corporate email address is a given. For many of these workers, using email comprises a huge chunk of the day—often to their dismay. In stark contrast are deskless workers, the 2.7 billion-person strong portion of the global working population who don’t work from an office, don’t complete their work on a computer, and often, don’t have a company email address. Being able to communicate with employees that don’t have email can be quite the challenge.

  9. 3 Employee Engagement Challenges Facing The Utilities Industry
    10/12/2018

    Similar to other deskless industries, there are unique employee engagement challenges facing the utilities industry brought on by advances in technology and a shortage of qualified workers. The latest employee engagement statistics reveal that only 52% of utility workers are engaged. With many changes happening in the industry and an often stressful and even dangerous work environment, it’s no surprise that employee engagement is a challenge.

  10. Boost Team Productivity With Field Force Communication Solutions
    10/12/2018

    Service teams are an integral part of any telecommunications business. When these employees aren’t consistently able to access knowledge and information in real-time, whether they need troubleshooting help, info on new processes and procedures, or alerts to hazards in the field, it impacts both performance and engagement.