Featured Articles

  1. Secrets To Success: How Field Service Leaders Use Mobile Field Service
    3/27/2017

    According to Aberdeen Group’s latest Mobile Field Service Report, the top factor driving field service organizations to make investments in mobility solutions is customer demand for improved service (55%) closely followed by the increasing volume of service requests (44%) and the need to operate with a reduced service workforce (40%). Mobile and smart technology has, ultimately, altered the paradigm of field service to a state in which customer experience and operational efficiency are now paramount.

  2. Augmented Reality Part Of Fujifilm Service Reorganization
    3/27/2017

    Fujifilm North America is making technology a center piece of its newly reorganized field service operation. The company, which sells and services imaging and photography equipment, is combining its North America field service teams of its Imaging Division and Graphic Systems Division to create the Fujifilm Technical Services Group as of April 1.

  3. Bridging To An Evolved Service Experience And Improved Bottom Line
    3/23/2017

    You can imagine my surprise and, candidly, delight, on a recent overseas flight that held a particularly tight connection at its terminus. As we began the initial descent into London, a flight attendant approached, iPad in hand, and informed me in impeccable, proper Queen’s English, “Pardon me, Mr. Brisbourne. We can see you’ll have but 15 minutes to make your way to Terminal 2 for your connection to Barcelona. Once we’ve completed our taxi, I’ll be here to escort you and a few others as quickly as possible, ahead of the crowd. Just please be ready to rise and join me when the seatbelt sign dims.”

  4. Disconnected Mobile Workers: A Bottom-Up Proof That Purpose-Built Devices Are Better
    3/22/2017

    There seems to be a majority consensus (80%) among global enterprise executives that mobility is a “key enabler of reaching business goals”. In fact, more than 50% of senior executives intend to expand their mobile workforce in the coming months according to a recent study conducted by WBR Digital and commissioned by NetMotion.

  5. New Developments From The Mobile World Congress
    3/22/2017

    Analysts at VDC Research have posted their thoughts on the technology on view at the 2017 Mobile World Congress in Barcelona earlier this month. As expected, 5G and the Internet of Things (IoT) were a big focus, but business case justifications were scarce. According to VDC: “The net effect was a greater emphasis on mobile solutions and application opportunities. However, as a result of this transition, what was lacking was any meaningful ideas around business model innovation to deliver these solutions and the financial implications of building out these next generation networks.”

  6. Winning Smarter: Enabling A Hybrid Mobile Workforce
    3/21/2017

    Technology advances are disrupting field service management solutions and enabling unprecedented levels of connectivity and productivity. The changes are rapid, constant, unavoidable – and future-focused industry leaders know that technology adoption is non-negotiable.

  7. Organizations Are Taking Mobile Productivity And MDM To New Levels By Adding Analytics
    3/20/2017

    All the important trends in enterprise mobile computing can be summed up in one-word theme: more. More workers are using mobile devices, are running more applications and are producing more data. Businesses are depending on mobile devices more than ever, so they should be doing more to protect device uptime and improve performance.

  8. Dealing With Major Mobility Headaches
    3/15/2017

    Mobile technology deployments are expanding, and so are associated IT headaches. That’s what WBR Digital found in a recent survey of 110 senior-level executives of global enterprises.

  9. Super Software Defeats Manual Mayhem
    3/10/2017

    Streamlined technology ensures mobile workforce success.

  10. How Field Service Is Transforming The Future
    3/10/2017

    Field service changes as technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality, unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.