Featured Articles

  1. What Field Technicians Want

    Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.

  2. Is Your Fleet Ready For The ELD Mandate?

    In 2015, the Federal Motor Carrier Safety Administration (FMCSA) issued the electronic logging device (ELD) rule — also known as the ELD mandate. It stipulates that by December 2017, those with a commercial driver’s license will be required to keep a Record of Duty Status (RODS) using an ELD to record the information, replacing paper logs. Here’s what the mandate will entail, according to the FMCSA.

  3. LPWAN - Licensed Vs. Unlicensed

    Traditional M2M solutions have traditionally remained on 2G and 3G technologies, primarily due to the fact that high cost LTE options used to be the only LTE options.  Similarly, several newer IoT use cases have been slower to adopt due to this same issue.  Because of this cost barrier, many unlicensed spectrum options (SigFox, LoRa and RPMA) have entered the market dominating market share of new IoT solutions requiring low power, longer range and long battery life. However, with the introduction of new licensed spectrum LTE technologies (LTE-M and NB-IoT) that have eliminated the cost barrier, the trend in the market is shifting.

  4. 3 Communication Tips For Field Service Management

    Technology has brought various innovations to field service management, but at the core of it, the management best practices developed by Peter Drucker in the 1970s still remain. The guru of all management gurus laid out the following principles.

  5. The Real Reason Why You Shouldn’t Go All-In On All-In-One Mobility “Bundles”

    If you had to choose between replacing your company’s back-office desktop and servers, or replacing all of your company-issued mobile tablets, smartphones and other devices, which would you choose?

  6. 4 Tips For Getting The Best Results From Your Field Service Team

    Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them personally and they build a rapport as well as familiarity with each location they work in. You rely on them to use their own judgment and solve problems in the moment, but also to know when it's time to consult with headquarters. Maintaining this unique balance of independence and support is what makes a field service team strong. Your technicians will back each other up, make helpful suggestions, and work together to provide the level of service your clients require. Naturally, you want to optimize the results of their successes, and here are a few ways to get started:

  7. The Field Service Engineer Of The Future

    Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today. 

  8. Common Mistakes Field Service Organizations Make When Pursuing Profit

    Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins. The question becomes how to do it (and how not to do it). Here are common mistakes FSOs make when pursuing higher profitability.

  9. Capriza Mobility Platform For Field Services

    View this 8-minute webinar to see how Capriza’s mobility platform can connect your field teams to your ERP, FSM, and CRM systems to improve first-time-fix-rates, increase customer loyalty, and lower operational costs.

  10. Connecting The Back Office: Mobile-Enabling Field Teams

    Our latest post on mobile-enabling field teams highlighted the greatest challenges to achieving efficiencies among field workers. This infographic provides more detail on the data needed by field teams and how mobile field service apps that provide access to back office systems pay off.