Featured Articles

  1. How To Use Your Fleet’s Data to Predict And Prevent Unsafe Events

    Thanks to new technologies available, like dashboard cameras and GPS fleet tracking software, fleet managers have a direct line of sight into how drivers are performing while on duty.

  2. Don’t Treat Your Field Service Teams Like Drones

    The work your field service teams do isn’t easy. Consider the time pressure to complete a job. Not to mention the logistics of getting from one customer to the next, which brings more challenges one has little control over. 

  3. Visual Intelligence In FSM = Customer Trust And Technician Efficiency

    Field Service Management (FSM) technology coupled with a Visual Intelligence platform empowers you to share critical data in real-time with both field technicians and customers, so that customers get the transparency they want and each tech can now be equally as qualified as your best technicians.

  4. Reimagining Service To Maximize Revenue And Profitability

    Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think.

  5. Fleet Safety Checklist: 10 Steps For Minimizing Risk

    After assessing the factors causing risk in a fleet, and identifying recurrent issues stemming from poor driving performance, the next phase is to put new safety measures in place, or expanding upon ones already established.

  6. 2018 GPS Tracking Buyer’s Guide

    If you are researching GPS tracking, again or for the first time, it’s crucial to make sure the investment is worthwhile. It may seem like all systems are the same, however, technology is certainly not created equally and neither are the providers.

  7. The Internet of Things Part II

    As the Internet of Things (IoT) continues to evolve, enterprises are gaining new opportunities to improve operations, deliver cost savings, and realize service improvements across their business.

  8. Digitize Your Next Inspection — Connecting Previously Unconnected Devices

    In the age of the Internet of Things (IoT), connected tools for specialized inspections are no longer a dream of the future, but a reality of today. Whether you are using a videoscope to inspect the inside of a failed gearbox in a wind turbine, a borescope to look at dirt build up inside a recently detached plane engine, or an ultrasonic device to view pipe welds, the right tool and knowledge determine how quickly you can resolve the issue.

  9. Managing The Field Service Ecosystem

    The future of IoT for Field Service Organizations (FSO) is now. FSOs have been early adopters of IoT technologies to quickly troubleshoot onsite issues across a range of industries. While most FSOs have been using some form of IoT for years, the technology changes so rapidly – which further evolves internal and customer needs – that it is critical to stay ahead of new advancements and fine-tune your approach to IoT to remain competitive in the market.

  10. Key Advancements In Field Service Device Options

    As we recently discussed, field service organizations (FSO) have been early adopters in Internet of Things (IoT) technology. So it is no surprise that FSOs are also staying ahead of the curve in adapting their IoT deployments to keep pace with the ever-changing nature of the technology.