Featured Articles

1. Five Best Practices For Managing Your Business Through A Crisis Or Disaster 8/6/2020

   When faced with a crisis or disaster, whether it’s a fire, flood, pandemic, cyberattack or security breach, it can be daunting for solution providers and other channel firms to know where to focus their efforts. Issues that need immediate attention may range from restoring networks and service to evaluating staffing to troubleshooting IT supply chain problems, but other, longer-term challenges may also require resources and consideration as well.

2. Accelerated Disruption In The Field 8/3/2020

   As we reach the half-way mark of 2020, it is important that we re-assess our service operations. Now, as a result of our current crisis and the stages our organizations are in with regard to resilient business models, true recovery may seem far off. Predictions are often wrong, so I won't make one here as our lives and businesses evolve rapidly by the month, week, day, and hour. That being said, IDC has seen manufacturers and service organizations make two years' worth of digital transformation initiatives in two months.

3. Customer Experience During Times Of Crisis (Part 2) 7/27/2020

   This is the final article of a series from Jolt Consulting Group of how companies can survive and even thrive during the COVID-19 era by focusing on improving their customer experience.

4. Creating A Connected Service Experience To Increase Brand Loyalty 7/20/2020

   The needs of the modern consumer are evolving, as ready access to options makes tech-savvy customers more prone to churn and less likely to express brand loyalty. Every step along the way, from the initial purchase to a successful service appointment, is equally important to the overall experience – from the manufacturer, to the third-party contractor, to the technician and the consumer. How companies leverage technology to support, connect, and inform these parties will dictate overall customer experience and ultimately affect brand loyalty.

5. From Data To Knowledge: Making The Transition From Data Mining To Knowledge Discovery 7/16/2020

   The most important asset an organization owns is the cumulative knowledge that it has acquired, developed, and utilized to produce or deliver its products and services to the market. Much of this knowledge is documented in corporate manuals, policies, procedures, or other corporate literature, and even more knowledge is implicit within the systems and processes that the organization uses. However, other, nonetheless valuable, knowledge may just float around or is stashed away, rarely documented, or expressed in a manner that can be effectively used within the organization.

6. A Look At The Technologies That Will Help Mitigate Today’s Field Service Problems 7/13/2020

   Jim Dempsey is National Sales Director at Panasonic where he leads a team focused on developing and managing Panasonic's channel and technology ecosystem. His team’s primary focus is on growing Panasonic’s Android line of rugged handheld and tablet products and the reseller channel supporting those products. Jim took time to speak with Field Technologies Online about the challenges he sees in the field service industry, barriers to the adoption of technology, and more.

7. How To Reinforce Your IT And Manage A Remote Team 7/9/2020

   Despite communities starting to reopen, remote work is far from over for many enterprises. Understanding that the world won’t return to “normal,” IT managers must anticipate long-term needs and lay a foundation that enables them to remain agile amidst uncertainty.

8. Customer Experience During Times Of Crisis 7/2/2020

   This is the first article in a two-part series from Jolt Consulting Group on how companies can survive and even thrive during the COVID-19 era by focusing on improving their customer experience.

9. DFIR, Threat Hunting, And Navigating COVID-19 Lockdowns 6/29/2020

   For those in security-related jobs, being away from key pieces of equipment and integral team members has had an impact, there is no doubt. And when it comes to advanced digital forensics (DF), incident response (IR), and threat hunting, on the one hand being remote hasn’t had a huge impact on professionals in the field, yet on the other hand it has proven cumbersome at best and highly restrictive at worst.

10. 4 Major Benefits Of Onsite IT Support 6/25/2020

    There are a few ways in which organizations can remedy the challenge of keeping up with the latest IT trends and technologies, but perhaps the easiest and most efficient way is by outsourcing your IT and transitioning to on-site support.