Featured Articles

  1. Grocer Rings Up Field Service Improvements 12/1/2019

    Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

  2. Field Service Organization Cuts Scheduling Costs 12/1/2019

    Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

  3. Fleet Management Delivers Big Savings 12/1/2019

    AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

  4. Reaping The Rewards Of Service Excellence 1/27/2020

    Service organizations today are forever striving to increase customer satisfaction and loyalty by improving operational effectiveness, and management generally believes the rewards of their efforts are the goal. While improving effectiveness is important, these organizations should also work to leverage service excellence as a hallmark of their corporate brand. When you effectively market service excellence to internal and external stakeholders or prospects, your company can differentiate itself from competitors and strengthen its credibility, as well as improve the perceived value of its products and services.

  5. Why Strategic Alliances Are Important In Today’s Business Climate 1/23/2020

    Dede Haas, channel sales strategist and coach, and Peter Simoons, executive coach and alliance mentor, have known each other for quite some time. Both were members of the Association of Strategic Alliance Professionals and have talked many times about the differences between strategic alliances and channel sales. Dede and Peter recently took time to talk to The Business Solutions Network about strategic alliances and more in this exclusive interview.

  6. 10 User Experience Design Rules 1/20/2020

    Optimizing the user experience is critical to implementing technology and achieving business results.These are practical design elements to optimize the user experience.

  7. Industry 4.0 And The Customer Experience 1/16/2020

    The fourth revolution in manufacturing is here, and it’s not only reshaping the way things are made but also evolving the customer experience. Dubbed Industry 4.0, this fourth major upheaval in modern manufacturing, follows the lean revolution of the 1970s, the outsourcing phenomenon of the 1990s, and the automation that took off in the 2000s. Today’s digitizing of manufacturing will take what was started in the third industrial revolution with the adoption of computers and automation and enhance it with smart and autonomous systems fueled by data and machine learning.

  8. The Evolution Of The FSM Market – Is Your Organization Keeping Pace? 1/13/2020

    The field service management (FSM) “story” is a long and continually changing one that bridges many generations of complex human interactions, evolving user needs and requirements, and shifting technology paradigms. It has weathered repeated generational changes in terms of who the key players serving the industry are (i.e., on both the supply and demand sides); what the prevailing usage patterns, technology deployments, and trends are; and what FSM functionality is preferred today vs. what will likely be preferred tomorrow – and beyond.

  9. The Importance Of Business Partnerships And Alliances 1/10/2020

    Dede Haas, channel sales strategist and coach, and Peter Simoons, executive coach and alliance mentor, have known each other for quite some time. Both were members of the Association of Strategic Alliance Professionals and have talked many times about the differences between strategic alliances and channel sales. Dede and Peter recently took time to talk to The Business Solutions Network about strategic alliances and more in this exclusive interview.

  10. Strategy In Motion: How To Successfully Create Productivity In A Digital Workplace 1/9/2020

    Without empowering your employees with the knowledge for success, your strategy for implementation of a digital workplace is destined for failure. Here are five steps to creating productivity by empowering your employees for success. Installing the newest technology and enhancing systems is key to developing the finest of digital workplaces; however, it is only as good as the employees that are utilizing this new technology. For any company to provide the best possible experience for its customers, it must have a digital workplace backed by employees who are prepared to utilize the technology.