Featured Articles

1. How To Enhance The Digital Workplace Of A Field Service Technician 4/8/2021

   Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online. However, a Gartner survey suggests that remote work is only going to increase even as the pandemic restrictions fade, and businesses must contemplate how to innovate and streamline workflows so that they are progressing with the times.

2. 5 Tips To Optimize Your Field Service Business For Different Types Of Workforces 4/7/2021

   Many field service businesses embraced a variety of workforces to keep their businesses running in the face of the pandemic. Many will continue to tap into different types of employees post-pandemic. The nuances of managing each type of workforce can be confusing. Here’s a guide to the three different workforce categories, common challenges you’ll encounter with each, and some tips to optimize your business in the face of these challenges.

3. Do You Even Know What Is Happening In Your Back Office? 4/1/2021

   Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such as processing claims, solving disputes, or issuing refunds) are completed by people - specifically, by a team of associates in the back office.

4. How Fleet Managers Can Use The IoT To Reduce Costs 3/15/2021

   An ongoing goal of fleet managers worldwide is to reduce costs without noticing losses in other performance metrics, such as safety or quality. The Internet of Things (IoT) can provide the technological assistance needed to save money. Here’s a look at what’s possible.

5. 3 Service Technology Implementation Challenges And How To Overcome Them 3/15/2021

   An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.

6. The Cloud Implementation Toolkit 3/11/2021

   Businesses that require field technologies are ripe for using cloud services. As such, migration to the cloud has implications across a wide variety of sectors, including government, public, and transportation to name a few. For example, in the transportation industry, businesses can use cloud technologies to collect data on vehicles and reroute them based on accident data. The ever-changing third-party data formats in real-time transportation logistics can be managed within the cloud and allow for the scalability of object storage through providers like AWS, Google Cloud, or Azure.

7. Why Human Skills Are More Essential Than Ever In A Virtual World 3/8/2021

   In his 2015 book, Humans are Underrated, author Geoff Colvin argues that the most essential skill for 21st-century employees is the ability to create empathy. Colvin writes; “Empathy is the foundation of all other abilities that increasingly make people valuable as technology advances.” Colvin goes on to define empathy as “Discerning what some other person is thinking and feeling and responding in some appropriate way.”

8. How Multi-camera Fieldstreaming Can Modernize Field Service 3/4/2021

   Companies across the globe have been forced to rethink how to conduct field service and support this past year due to COVID-19 travel restrictions and social distancing mandates. Sending service technicians to a customer site in another state or continent to build, test or repair a machine has been impossible in many cases. As a result, companies have come to rely heavily on remote field service and support technologies and techniques.

9. How Field Service Management Can Support Third-Party Administrators 3/4/2021

   Insurance organizations, including property and casualty, health, and home warranty providers, are increasingly relying on qualified and high-performing independent adjusters in addition to their employed ones to achieve greater operational success. The Society of Professional Benefit Administrators estimates that 60% of U.S. workers with non-federal benefits are in health plans using third-party administrator services. 

10. 4 Field Service Trends We Are Already Seeing in 2021 3/1/2021

    As we head further into 2021, it's no longer about survival, it's about growth. How can we improve service capabilities to guarantee better customer engagement and productivity during a time of both physical and economic restrictions? Here are four predictions.