Featured Articles

1. Comparison Of IoT Services From AWS, Azure, And GCP 9/16/2021

   The field technologies industry is ripe for cloud adoption leveraging the IoT infrastructure of the major cloud service providers like Amazon Web Services, Azure, and Google Cloud Platform. For example, with the transportation and logistics industry, IoT technology and services can be of immense help to effectively manage the fleet from a centralized location.

2. Digitizing The Customer Experience Between Service Providers And The Customer 9/13/2021

   The quest is ongoing for service providers to find innovative ways to deliver a better service experience to customers. To do so, the customer experience (CX) must be evaluated through the complete service delivery chain — from initial customer contact to remote support, to on-site technician service, and follow-up.

3. Streamlining Utility Operations With Digital Visual Elements 9/9/2021

   This past year has been full of unexpected interruptions, bringing the importance of technology use in disaster preparedness and response to the forefront in 2021 and beyond. According to Deloitte’s 2021 Power and Utilities Industry Outlook report, 29 percent of power and utility experts think that utilities should primarily focus on digital strategies in 2021. With the world becoming more connected by the minute, it’s important to ensure that field and utility workers are supported with the most effective technology solutions. By investing in mobile solutions equipped with the latest capabilities such as AR and digital twin modeling, workers have real-time access to information they need to effectively complete their job.

4. The Downside Of Competition Between Network And Security Teams 9/6/2021

   It may seem that corporate network and security teams have worked at cross-purposes for decades now, but despite the never-ending conflicts, solutions abound. Traditionally, network teams are charged with facilitating and expanding a company’s tech reach and abilities, while security teams must ensure that all systems are safeguarded against hacking, theft, and an array of cybercrimes designed to wreak havoc on corporate infrastructure. How can a network team offer availability and creative expansion plans to clients on one hand, while security experts throw cold water on these same plans because of an array of potentially dangerous and expensive risks?

5. What To Look For In A Mobile Operations & Maintenance Planning And Scheduling Tool 9/3/2021

   Planning maintenance activities and events, scheduling tasks, and assigning personnel with a legacy Enterprise Asset Management (EAM) system - or one of the industrial-strength desktop planning and scheduling tools that sit on top of the EAM - is notoriously difficult. 

6. How COVID-19 Impacted The Field Service Industry, And Where It’s Headed 9/2/2021

   The COVID-19 pandemic hit small and midsized businesses (SMBs) particularly hard, and those in the field service industry were no exception. Business operations such as revenue, hiring, and spending were directly impacted and needed to be reimagined at almost every company.

7. As Field Service Management Transitions to Digital, It’s Important That Payments Aren’t Left Behind 8/27/2021

   Imagine: you are standing outside the airport terminal with your bags in hand as you wait for your scheduled Uber. You can see that your driver will arrive shortly thanks to the app’s integrated live GPS tracking system. When they pull up, you load your bags and depart for your destination. Before you can get out of the car, your driver turns to you and asks, “Would you like to pay by check, cash, or card?” This doesn’t make sense. Why use an on-demand ride-hailing service when you still must pay your driver manually? This is your current field service management system if you’re not fully automating payments.

8. 6 Reasons Why Field Service Software Improves Construction Site Operations 8/23/2021

   Modern field service management (FSM) software offers several features that streamline operations. These are some of the key benefits of FSM software on a construction site.

9. When Technology Fails Your Technical Service People Are Crucial 8/16/2021

   Solving a customer’s problem is, of course, a fundamental goal for every service person. Sometimes, however, it can be literally impossible to solve the customer’s problem, particularly in highly technical environments where a satisfactory solution to a technical problem does not exist – at least not at the time. Often the situation is made worse because the supplier has made commitments to deliver a technical solution only to find that they have overestimated their ability to meet their commitments.

10. Maximize Customer Satisfaction By Outsourcing Global Field Services 8/12/2021

    Global IT spending continues to rise, due in part to large-scale upgrades to outdated infrastructure and increased investments in remote work capabilities. In this environment, technology companies are increasing their focus on seamless product installation and migration, as well as ongoing support to foster customer loyalty. Today, especially for original equipment manufacturers (OEMs) and value-added resellers (VARs), the company’s reputation is only as positive as the customer’s last support call or service visit.