Featured Articles

  1. How To Improve The Engagement Level Of Self-Inspections 6/15/2021

    The adoption of the self-service model in field inspections addresses major problems from the world of FSM. The most significant one is that it enables duty holders to easily provide little information input. Then this information is used to redirect the technician’s time to where the highest risk of non-compliance resides. This model has the potential to optimize the operational costs of field operators. But there are also hidden risk factors that may challenge the desired positive impact of the self-service model. What should be done when these risk factors emerge?

  2. IoT And Manufacturing ERP Integration: The Path To Production Visibility 6/3/2021

    Learn the benefits of bringing IoT devices and manufacturing ERP together and explore the best practices of IoT-ERP integration.

  3. Service: The Essential Business 6/3/2021

    During the pandemic, as product revenues have suffered, service has become the source of resilient revenue for many organizations. We saw the critical nature of service in uncharted times, especially as access to customers and assets was restricted.

  4. Setting Expectations And Parameters For Mobile Device Use At Your Organization 5/27/2021

    Businesses increasingly rely on mobile devices to manage inventory, generate and respond to work requests, track assets and communicate with managers and customers. One of the best ways to make employees comfortable about the use of their business mobile devices is to create a clear Mobile Device Use (MDU) policy for all employees.

  5. Which Technologies Are Revolutionizing Construction Equipment? 5/20/2021

    Advancements in several technological fields have helped construction equipment become more capable, longer-lasting, and more efficient in recent years. The cloud, the Internet of Things, automation, and several others are helping revolutionize construction and the built environment.

  6. Connecting IoT Devices: Q&A With Semtech 5/17/2021

    Semtech's LoRaWAN Network Director Remi Lorrain answers questions about the Internet of Things, 5G, and more in this Q&A with Field Technologies Online.

  7. 3 Winning Strategies Service Leaders Are Adopting To Help Their People Succeed In Virtual Work Environments 5/13/2021

    Much has been written in the past year about the profound changes, both positive and negative for people working in technical service. The Covid crisis, for example, has accelerated the adoption of new digital service technologies, resulting in significant savings in travel time and costs. However, these gains also have contributed to the reduction of live interactions and the weakening of relationships between people. The routine meetings, on-site discussions and casual conversations that enable us to build and maintain relationships as well as to understand and resolve problems changed profoundly when Covid shutdowns were implemented.

  8. Time To Transform The Value Delivered In Field Service 5/6/2021

    Some organizations plan to delay new equipment purchases as they assess what will be their next normal. This will put an outsized strain on the service organization as legacy and aging equipment gets pushed to its limits. The challenge will be, how can field service organizations deliver increased levels of support and quality experiences with finite resources.

  9. 5 Trends Impacting Field Service Management 4/19/2021

    When the field service management industry responds to changing needs and new demands, customer outcomes improve too. Here are some emerging trends currently impacting field service management that are likely to keep shaping it for the foreseeable future.

  10. How The Shift To Servitization Will Impact Your Service Team 4/19/2021

    The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling “servitization.” No longer is service a reactive practice – today, customers expect proactive attention from their field service provider. This creates opportunities for forward-thinking providers to establish themselves as valuable partners in each client’s mission to succeed.