Featured Articles

1. 3 Reasons Why Maintenance Providers Are Preparing For Electric Trucks 1/23/2023

   As people begin embracing electric vehicles (EVs), it’s becoming more common to hear about the deployment of electric trucks. If you’re a fleet manager considering using them soon, now is the time to ensure your maintenance providers have the knowledge they’ll need to service these vehicles efficiently and capably. Here are some specific reasons professionals need to learn about electric-powered trucks and how they differ from gas-powered versions.

2. Massive IoT Enables Massive Opportunities For Utilities 1/9/2023

   Here, Alastair MacLeod, CEO at Ground Control, a satellite focused IoT and M2M connectivity and critical communications provider, examines the opportunities and challenges; and how satellite communications can plug the critical gaps in connectivity to improve efficiencies, productivity, and worker safety.

3. The Future Of Field Service: Top Trends For 2023 12/19/2022

   Most industries are in a state of transformation and upheaval. Revolutionary digital technologies and shifting consumer demands are forcing companies to adopt new techniques and change their priorities.

4. Staying Ahead Of Cybercriminals – Why The Utilities Sector Must Mitigate Threats From Outside And Within 12/12/2022

   Here, Alastair MacLeod, CEO at Ground Control, a satellite focused, IoT and M2M connectivity and critical communications provider, examines how Utilities companies can mitigate these threats to ensure commercial operations are not compromised.

5. Technology And Its Role In The Utility Field Service Industry 12/5/2022

   This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return, and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.

6. How Can 3PL Warehouses Prepare For Winter? 11/14/2022

   The winter season can pose additional challenges for a third-party logistics (3PL) warehouse and the people who work there. However, getting prepared before the colder weather hits is an excellent way to prevent complications. Here are some actionable strategies to consider at the 3PL warehouse and other areas of the business.

7. 6 Questions Every Service Provider Should Ask Themselves To Develop High Trust Relationships 11/7/2022

   Good and bad customer feedback will always be essential for service organizations. However, most companies’ point-of-service transaction surveys and customer satisfaction questionnaires fail to help frontline service people understand how to change their behaviors to become trusted partners to their customers. At Global Partners Training, we have implemented self-assessments with thousands of frontline service providers that enable individual service engineers and technicians to grasp these key behaviors.

8. How To Choose The Best Field Inspection Software For A Government Agency 10/24/2022

   Field service inspections are operations with big impact and specific complexity that, to be optimized, usually require digitalization (at least at organizations where digital maturity is still not reached). Even though those operations are critical, organizations are experiencing difficulties in implementing field inspection programs and building an inspection management system that enables them to be successful. That puts field inspection operators such as governments, regulatory agencies, or third-party agents in the spotlight to discuss cutting inspection costs and optimizing the work.

9. How Your Hauling Operation Can Prepare For Winter Weather 10/17/2022

   Fleets should start preparing now for the incoming winter. Snow, ice, wind, and other hazards can pose significant threats to your drivers and cargo, so you should do all you can to mitigate them. The more you prepare for winter weather, the better you can serve clients amid peak seasons and keep employees safe. Even experienced fleet managers can overlook critical safety steps, just as veteran drivers can still make mistakes. Here are seven steps your hauling operation can take to prepare for winter.

10. How Technology Helps Field Crews Manage And Reduce Fire Risks 10/3/2022

    Unprecedented heat waves swept the world this summer 2022, with scorching heat and bone-dry conditions leaving many parts of the world vulnerable to fires. In London, firefighters registered their busiest day since the Blitz; in the United States, dozens of huge wildfires continue to burn.