Featured Articles

  1. 3 Benefits To Having The Right Payments Partner — And Why It Is So Important 9/17/2020

    Across the field service industry, the payment transaction is one of the most important steps in the order-to-cash cycle. Field service companies of all sizes must understand how they can control their payments process and how the right partner can help them achieve a significant competitive advantage.

  2. How To Overcome The Most Common Cloud Migration Challenges 9/14/2020

    Moving to a cloud environment can be extremely complex and challenging. Moving data and reconfiguring applications take time, effort, and planning. Before you can streamline your workflow with cloud-based computing, you should be aware of the most common cloud migration challenges that make the process more difficult.

  3. How Will Last-Mile Logistics Change After The Pandemic? 9/10/2020

    Streamlining last-mile logistics is an ongoing goal as companies figure out the best, most reliable ways to get goods to consumers without delays. The COVID-19 pandemic drastically impacted e-commerce and the associated deliveries, especially as more people began shopping from home to avoid leaving their houses.

  4. 4 Ways To Leverage AI In Customer Service 9/7/2020

    Much has been written about the importance of Customer Experience (“CX”) and it has never been more important with record call volumes at contact centers during COVID-19 that is placing tremendous strain on contact center agents. These elevated levels are providing challenges to improving an organization’s CX as nearly 80 percent of Americans have cited speed and convenience, knowledgeable help, and friendly service as the most important elements of a positive CX.

  5. 10 Factors You Need To Consider When Evaluating New Software Products 9/3/2020

    The sellers of today's software products have already learned what their counterparts in the hardware industry have known for years – that it is primarily the ongoing support provided to customers that is key to determining whether their product will become a huge marketing success or merely another undistinguished entry into a commodity-like software arena.

  6. Are We There Yet? The Long, Hot Road Trip To The Cloud 8/27/2020

    "If I have to pull this car over, there will be trouble!" Does this evoke childhood memories of summer adventures in the family car? It’s the same sort of dread we get when the IT budget holder turns around and threatens to pull over on our journey to the cloud or hybrid cloud. The family summer road trip may be filled with great expectations, but the last thing we want is an unforeseen disruption along the way.

  7. IT Spending During COVID-19: 3 Insights From Recent Surveys 8/24/2020
  8. Asset And Safety Management Post COVID: Why Safe Is Risky 8/20/2020

    How do asset and safety management changes at the facilities level apply to worldwide preparedness for the next pandemic? This is the question facilities managers are asking as they prepare for their return to work and consider how to respond to this current situation and then, the next pandemic/epidemic/catastrophe. Undoubtedly, they will want to know, “What did we miss, and why? What are the implications for our places of work?

  9. Achieving Maximum ROI From Field Service Management Software 8/17/2020

    In the face of growing customer service demands, organizations like manufacturers, insurers, home warranty, and repair businesses can no longer afford to overlook an all-in-one service management solution to improve customer experience and increase efficiency in the field. But once a software solution is implemented, the focus quickly shifts to achieving the highest return possible in the shortest amount of time. ROI is an important performance measurement for field service providers, and several drivers can be tracked to ensure it.

  10. When Were You Thinking Of Revitalizing Services Portfolio? The Market Is Thinking “Now”! 8/13/2020

    After a while, even the most innovative product and service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as commodity-like offerings, rather than as a unique or differentiated portfolio. Classic examples range anywhere from photographic equipment, to computers, to consulting services. What was initially offered to the market as an innovative product or service, often without any direct competition, can soon become just another product or service commodity among scores of increasingly competitive offerings.