Featured Articles

1. The Impact Of COVID-19 On The Field Services Industry 4/2/2020

   The COVID-19 virus has changed how we work for the foreseeable future, and the field services industry is no exception. Guidelines surrounding virus protocols are changing rapidly. Below we’ll explore some of those changes, how they are impacting our business and how to communicate them to customers.

2. Strategies Tech Companies Can Use To Recession-Proof Their Business 3/30/2020

   Currently, America is experiencing its longest economic expansion in the nation’s history and while tech companies may seem impermeable in our current state of economic growth, financial experts are increasingly bracing themselves for the next recession.

3. Sustaining Workforce Development 3/25/2020

   Experience proves that in a services business, the capability and adaptability of the service organization or workforce produce business results: growth, brand, profit, safety, and market share.  Workforce capabilities are the product for service.

4. 9 Tests To Help Ensure Your IoT Processes Run Smoothly 3/23/2020

   To take full advantage of new capabilities made possible by IoT, developers must be prepared to build solutions that are easy-to-use, intuitive, reliable and secure. Here are the most crucial IoT tests that must be performed, as well as several remedies to make testing tasks run smoothly.

5. Delivering Next-Gen Innovations Depends On 3 Key Enablers 3/19/2020

   Our future lives will consist of pervasive technology that relies on mobile connectivity, such as 5G and 6G, to deliver personalized experiences and a plethora of use cases for vertical industries. Auxiliary technologies such as AI, quantum computing and blockchain will enable us to seamlessly and securely interact with our technology dense surroundings.

6. Field Service Management Is Big Business But So Is Warranty Management 3/16/2020

   Field Service Management (FSM) is big business – but, so is Warranty Management (WM)! And not just solely as a component of field service, but also as a stand-alone, or integrated, activity for product and services organizations alike. In fact, in most cases, FSM without WM suggests an incomplete solution for Field Services Organizations (FSOs)!

7. Looking To Drive i4.0 Advantages? HR Can Be Ideal Fielder’s Choice. 3/12/2020

   Industry 4.0 (i4.0) has been described as the modern-day Industrial Revolution. The label encompasses automation and data exchange in manufacturing technologies and much more, as the recent Field Technologies Online article, Industry 4.0 And The Customer Experience, points out. In this column, let’s look from the inside out – where to start, and who should lead i4.0 advances. Processes and innovations on this path include cyber-physical systems, the Internet of Things, cloud computing, mobile computing, analytics, machine learning, and artificial intelligence, to name a few.

8. The Next Decade Of Fast, Connected And Reliable Mobility 3/5/2020

   Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.

9. Service, Technology, And The Health And Life Sciences Industry 3/2/2020

   Most people are familiar and comfortable with service operations in everyday life, like calling a plumber to fix a leaky sink, contacting an HVAC contractor to clean the heating system, and emailing a computer tech to trouble-shoot a hardware or software issue. However, service in the Health and Life Sciences (“HLS”) industry is rapidly evolving as companies strive to improve patient care in a highly regulated environment and skyrocketing cost of medical equipment. For example, MRI machines today produce more detailed images than they did twenty years ago, however, now come with price tags upwards of $3 million.

10. Swing For The Fences 2/26/2020

    Spring is near, and in baseball spring training is in full swing. Speaking of “swing”, I’m reminded of the old saying baseball saying “swing for the fences” which means to give it your all to hit a home run. I recall Warren Buffett using that quote after donating a large fortune to the Gates Foundation and wanting his charitable gift to go far. Buffett’s words were meant to encourage the Gates Foundation, but I also suspect he considered his donation to be a safe bet to go far and do great things.