ABOUT SKEDULO

Skedulo’s leading Deskless Productivity Cloud solution powered by AI and machine learning empowers organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline. Skedulo has enabled hundreds of organizations, including The American Red Cross, DHL, and Sunrun, to seamlessly schedule and service over 35 million appointments worldwide.

Skedulo has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird.

CONTACT INFORMATION

Skedulo

800 Market St., 4th Floor

San Francisco, CA 94102

UNITED STATES

Phone: 408-933-8343

Contact: Jamie Matthews

FEATURED ARTICLES

  • While the complex, nuanced factors contributing to success in the field service industry continue to change, there are some key best practices that businesses can implement to stay ahead of the curve.

  • Is your organization ready for “the moment of service”? For companies with mobile workforces, the ability to quickly and accurately put the right team member in the right place at the right time is a critical requirement for success. More succinctly: managing schedules is your business. Unfortunately, that task is often trapped in outdated processes, delays, and frustrations for schedulers, workers, and customers. 

  • Field service operations management refers to the processes and tools that an organization leverages to make continuous improvements and provide value, both to stakeholders (e.g. employees, customers, contractors) and the overall business. It’s essential for boosting efficiency, eliminating workflow bottlenecks, and reducing operating costs.

  • It’s no secret that digital transformation has been an ongoing effort for many companies for several years. Organizations have realized the benefits of shifting to digitally-minded business processes, tools, and cultures, along with the risks of failing to adapt.

  • For organizations with a deskless workforce, an efficient scheduling and dispatching process is crucial for delivering an exceptional customer (and employee) experience. The business’s success relies, in large part, upon dispatchers and staff schedulers, who must balance customer demand with worker availability; along with numerous other factors.

  • Digital transformation has completely changed the way organisations in every industry deliver their products and services—and those that operate in the insurance space are no exception. The promise of optimised processes, digitised administration, a streamlined appointment booking process, and data-backed business insights have captivated insurance companies and inspired them to adopt a more digitally-minded approach.

  • As the landscape of the field service industry evolves, so do the barriers that often prevent mobile workers from delivering superior customer service. Field workers are the face of your business. They’re your most valuable resource in the battle to gain customer happiness and loyalty, but preparing them to do so can be a difficult feat.

  • Most organizations with a field service component already understand the significance of leveraging data from the field. But they also know that capturing, storing, and analyzing that data is sometimes a huge hurdle, both for field workers and for the back-office employees who are tasked with syncing it back to a central system.

  • At one point or another, most of us have faced the frustration of waiting for a cable or repair person to arrive between 1pm and 4pm, only for them to finally arrive at 6pm. As a customer, it’s often an inconvenient, irritating reality of scheduling and receiving a service—and one that drives us to switch to another service provider.

  • Operational efficiency is about much more than trimming back-office expenses or hiring more employees to meet customer demand. To become operationally efficient, businesses must optimize processes, empower their workers to become more productive, and use real-time workforce data to make meaningful improvements—for customers and employees alike.

  • Unlocking Deskless Productivity By Overcoming the Autonomy and Empowerment Barriers.

  • A mobile workforce, as part of the broader global deskless workforce, is comprised of people who are on the move and may work at multiple locations, even in the course of a single day. With more and more industries relying on a mobile workforce to deliver services and products outside of the office, it is crucial to understand the trends, challenges, and solutions associated with mobile work. 

  • The digital revolution has forever changed the way we work, making the era of the 9-to-5 work day and desk-based worker a thing of the past. Thanks to advances in technology, new and flexible methods of working are gaining popularity—telecommuting, remote work, deskless work, and mobile work. But while these terms may seem interchangeable, there are some subtle differences.

  • Driving up profits requires one of two things: increasing revenue or cutting costs. When you can do both, you can significantly improve the bottom line. But how do you increase revenue and cut costs while still meeting the needs of your customers and deskless workers?

  • In today’s fast-paced world, clients receiving on-site services expect a good customer experience, from beginning to end. Although it’s clearly important to try and create practices to ensure your employees can help meet that demand for an enjoyable customer experience, it can be a difficult road to traverse. 

  • If you’re a leader in the field service industry, it’s essential to track and measure key performance indicators (KPIs). KPIs are metrics that allow a business to track its performance and assess progress toward key objectives. Field service KPIs are performance indicators specifically tailored to the daily workflow and challenges of field service operations. 

  • Digital transformation may be the biggest buzzword of recent years. But, it could also be the single most important endeavor your business undertakes.

  • Mobile Workforce Solutions Should Be: Mobile First, Flexible, and Easy to Use!