How To Modernize Field Service Crew Management

By Daniel Goldstein, OverIT

As modern utility providers work to update their aging infrastructures while still ensuring service continuity, the importance of predictive and investigative activities is amplified. Consider that many utilities are fighting on two fronts: they are focused on improving management of both physical assets and the software supporting those assets, a task often blended with tools like the Internet of Things (i.e., connected assets).

A connected system empowers utilities to provide evidence of predictive, investigative, and maintenance activities: showing where leak maintenance has been required, how issues were investigated, when maintenance was/is scheduled, and the results of any action taken. This proactive approach benefits end user satisfaction, public safety, and more efficient field service operation.