Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
- Key Success Requirements For Field Service Management
- Driving Future Success Across The Services Organization
- Engaging Your Workforce With Daily Habits
- Tips For A Painless Field Service Management Transition
- Keeping Your Field Technicians Calm And Connected
- Reaping The Rewards Of Service Excellence
- Why Strategic Alliances Are Important In Today’s Business Climate
- 10 User Experience Design Rules
- Industry 4.0 And The Customer Experience
What Is Route Optimization?
Businesses that are looking to cut routing distances and costs will inevitably consider this question. Companies want to find ways to scale while saving time and fuel, but might not know how to do this. That’s where route optimization comes in. Route optimization is a process used to plan service and delivery routes. This is performed in a way that ensures efficiency, consistency, and cost-effectiveness.
How Trades Are Using Field Service Solutions To Improve Operations
Field service companies in industries such as plumbing, HVAC, electrical and utilities management tend to struggle with similar challenges while working on the road. Managing technicians, work orders, customer data and inventory levels becomes increasingly difficult as a company grows. Processes that may have worked when a company was smaller fail to yield the same results as the company expands. These inefficiencies often include mismanagement of inventory, wasted time searching for materials, increased accounting errors and job scheduling bottlenecks, just to name a few. As a company grows, these inefficiencies multiply to become more costly and harder to ignore.
The MDM Market Is Set To Explode: Here's Why
The mobile device management (MDM) industry has experienced rapid growth since it first emerged in the early 2000’s, fueled by advancing ‘smart’ technologies and a need to keep those devices secure. This growth isn’t set to slow down any time soon, with a report from Research and Markets projecting a compound annual growth rate from its current valuation of $9.6 billion of 23 percent by 2027. But what exactly is behind this exponential growth? And, are there any potential roadblocks that quell halt this explosion?
5 Ways To Elevate Your Customer Service With Video Telematics
Skyrocketing customer demands. Tighter delivery timelines. Higher penalties for late shipments. Ensuring your customers needs are met while keeping operating costs down can feel like competing priorities.
The Essential Guide To Engaging The Younger Generation Of Drivers
Your company's success depends on having the best team of drivers in your fleet. But how do you recruit and hire top talent and then retain and motivate them? And, how do you do all this with an impending commercial driver shortage and a vast percent of the current workforce retiring in the next decade? The task of attracting, retaining, and engaging new drivers may seem daunting, but it is not insurmountable. This asset provides you with practical steps to help tackle the challenge ahead.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
ServiceMax Raises $80 Million Funding To Advance The Future Of Field Service
New investor, Salesforce Ventures, joins Silver Lake to invest in further innovation in asset-centric industries.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.