Featured Articles

  1. It’s Not Difficult Being Green!

    According to Kermit the Frog, “It’s not easy being green” – or is it? For many businesses, being “green” can have an unexpected economic benefit.

  2. Effective Subcontractor Management For Field Service Delivery

    There is an increasing trend for service organizations to utilize third-party subcontractors as either a supplement or extension of their field service workforce. A recent study reported greater than 75% of responding organizations use third-party networks for field service support. This is likely related to many organizations trying to operate with a reduced service workforce while simultaneously seeking improved efficiency and satisfied customers with increased service workload volumes.

  3. Field Service Passion: How To Build It

    Nothing constructive can occur on a sustainable basis without field service engineers who operate with passion.  Field service is a rewarding but hard business.  A leader’s ability to generate organizational passion through a mobile-based workforce is based on strong leadership skills as well as organizational structure, development, and technology.

  4. Valuable Perspective From Your Field Service Peers

    All field service organizations (FSOs) face common challenges and are under similar pressure to become more proactive, to provide more customer-centric service offerings, and to continue to do so as efficiently as possible. We asked field service leaders to share their advice and the biggest lessons they’ve learned in their own quest to optimize their operations.

  5. The Leading Field Service Strategic Initiatives

    The field service market is more competitive, more dynamic, and under more pressure to meet increasing customer demands than ever before. As a result, field service organizations (FSOs) are prioritizing strategic initiatives that can help them remain relevant and competitive moving forward.

  6. Navigating Today’s Field Service Complexities

    Field service has emerged as a key profit center in many sectors, but remains a difficult operation to effectively manage for a variety of reasons: uncertain demand, a widely dispersed workforce, seasonal fluctuations, and a shortage of qualified technicians.

  7. Mobility: The Field Technician’s Lifeline

    Field service is an inherently mobile business activity, so it’s not surprising that the vast majority of survey respondents are utilizing some form of mobile technology . According to the survey, 86 percent of respondents are currently using mobile devices.

  8. IoT Enables The Shift To Predictive Service

    As field service organizations make the transition from break-fix operations to predictive, outcome-based service offerings, real-time visibility into equipment status and operations will be even more critical. Remote monitoring capabilities, particularly those that leverage IoT technology, can provide that visibility.

  9. Embracing Modern Field Service

    2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.

  10. Field Service Management: The Foundation For Strategic Field Service

    The field service software landscape has exploded with new offerings over the past several years, even as some of the major software vendors have consolidated. In part, that’s because of the ready availability of so many point-solution apps for smartphones and tablets that can be rapidly developed and distributed by smaller startups. The availability of cloud-based solutions has also made software selection more complex.