Featured Articles

31. How To Optimize Fleet Routing For Better Service 4/18/2022

    Today’s fleet managers are under continual pressure to get deliveries to their destinations as efficiently as possible. Numerous factors, ranging from heavy traffic to road accidents, can make that challenging. Fortunately, there are many effective ways to optimize fleet routing. Here are some of them.

32. Bridging Connectivity Gaps With IoT-Enabled Satellite Solutions 4/11/2022

    In areas of the world without cellular or Wi-Fi signals, satellite IoT using low power wide area networks (LPWAN) technology has the power to fill those connectivity gaps – especially when you think about remote areas that need particularly long-range connectivity bands that Wi-Fi or cellular cannot provide. IoT-enabled satellite connectivity is typically easy to install within existing infrastructure and is an affordable solution compared to cellular and Wi-Fi. Also, the business model viability is a challenge to roll out cellular or Wi-Fi networks in remote areas. 

33. A Recipe For Building Smart Cities The 6-Step Strategy 4/4/2022

    With the evolution of wireless technologies such as 5G, cloud technologies, and the Internet of Things (IoT), the opportunity to better the quality of life of citizens is greater than ever before.

34. Zuper's Michael Israel Talks The Evolution Of Field Service 3/23/2022

    Businesses within the field service ecosystem are undergoing significant changes across their people, processes, and technology. They are being pushed to modernize their operations from back office to forward-facing customer service. To explore some of the major shifts taking place, we got a chance to catch up with Michael Israel, Head of Field Service Evangelism for Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations. Michael has spent a significant portion of his career as a strategic consultant to field service organizations and has witnessed firsthand how things have evolved.

35. It's A Great Time To Improve Your Fleet Management With Data Analytics 3/21/2022

    Fleet management can be a challenging job. However, data analytics platforms can make it easier. They help users uncover insights that they would have otherwise missed. Perhaps you’re at the point where you’re curious about how data analytics tools could enhance your efforts but unsure how to apply them. Keep reading to get details about what’s possible.

36. Remote Visual Assistance Technology – The Future Of Field Service 3/14/2022

    Artificial intelligence and augmented reality are terms that are not entirely foreign to us anymore. This is because so much of the technology that we enjoy today involves either or both of these things. Not to mention the latest project that Zuckerberg rolled out: the Metaverse. A project where virtual and augmented reality are combined to create Extended Reality (XR). It seems that the future is finally here. We in the field service industry can utilize these technologies to improve the quality of our service via Remote Virtual Assistance or RVA.

37. Meeting Customers Where They Are With Mobile Technology 3/7/2022

    Field Technologies Online talks with Panasonic’s Chad Hall about how rugged mobile solutions can close the gap in customer experience, increase workforce optimization, and level-up productivity for utility workers.

38. How Can The IoT Help Forklift Operators Stay Safe? 2/21/2022

    Statistics from the National Safety Council indicated forklifts caused 7,290 accidents requiring time away from work in 2020. There were also 78 forklift-related fatalities that year.

39. Can The Public Sector Keep Up With The Field Service Transformation? 2/14/2022

    Field service technology has been evolving for years. But just like many digital transformation fields, it accelerated after covid-19. The acceleration caused public sector organizations to focus their investments on technology. On the other hand, which led to the adoption of new digital transformation approaches.

40. 3 Ways Field Service People Give Away Your Money (And How To Get Them To Stop) 2/3/2022

    Field service people are often accused of ‘giving money away’ to customers, for example when a service call goes seriously wrong and the customer demands compensation. And even though there could be many contributors to a service disaster (poor product performance and lack of parts to name a couple), too often it is the field service team that gets blamed. And so, there is a strong tendency for field service people to simply give in to customer demands that cost their company money.