Featured Articles

  1. Using Technology To Combat The Workforce Shortage 3/6/2023

    It’s no secret that workforce challenges have been increasing steadily since the 2020 pandemic turned the world on its head. From the ‘Great Resignation’ – or the ‘Great Reshuffle’, or any other myriad of terms – to recent tech industry layoffs, the state of the workforce in 2023 is in flux.

  2. 5 Benefits Of Digital Freight Forwarding 2/20/2023

    Supply chains today face many disruptions, but not all of them are bad. Digital disruption promises to make the logistics sector more accurate, agile, and cost-effective, and as more organizations embrace it, it’s changing the face of the industry. One of the pioneering aspects of this shift is the rise of digital freight forwarding companies.

  3. Rock Solid In A Changing World 2/13/2023

    As industries everywhere become more reliant on automation, IoT, machine learning, AI, and of course everything ‘as a service’, are we as future-proof as we think? In a world where technology is changing faster than ever before, on and off the planet, we need to be sure to build the foundations of our technology on rock-solid foundations.

  4. 3 Reasons Why Maintenance Providers Are Preparing For Electric Trucks 1/23/2023

    As people begin embracing electric vehicles (EVs), it’s becoming more common to hear about the deployment of electric trucks. If you’re a fleet manager considering using them soon, now is the time to ensure your maintenance providers have the knowledge they’ll need to service these vehicles efficiently and capably. Here are some specific reasons professionals need to learn about electric-powered trucks and how they differ from gas-powered versions.

  5. Massive IoT Enables Massive Opportunities For Utilities 1/9/2023

    Here, Alastair MacLeod, CEO at Ground Control, a satellite focused IoT and M2M connectivity and critical communications provider, examines the opportunities and challenges; and how satellite communications can plug the critical gaps in connectivity to improve efficiencies, productivity, and worker safety.

  6. The Future Of Field Service: Top Trends For 2023 12/19/2022

    Most industries are in a state of transformation and upheaval. Revolutionary digital technologies and shifting consumer demands are forcing companies to adopt new techniques and change their priorities.

  7. Staying Ahead Of Cybercriminals – Why The Utilities Sector Must Mitigate Threats From Outside And Within 12/12/2022

    Here, Alastair MacLeod, CEO at Ground Control, a satellite focused, IoT and M2M connectivity and critical communications provider, examines how Utilities companies can mitigate these threats to ensure commercial operations are not compromised.

  8. Technology And Its Role In The Utility Field Service Industry 12/5/2022

    This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return, and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.

  9. How Can 3PL Warehouses Prepare For Winter? 11/14/2022

    The winter season can pose additional challenges for a third-party logistics (3PL) warehouse and the people who work there. However, getting prepared before the colder weather hits is an excellent way to prevent complications. Here are some actionable strategies to consider at the 3PL warehouse and other areas of the business.

  10. 6 Questions Every Service Provider Should Ask Themselves To Develop High Trust Relationships 11/7/2022

    Good and bad customer feedback will always be essential for service organizations. However, most companies’ point-of-service transaction surveys and customer satisfaction questionnaires fail to help frontline service people understand how to change their behaviors to become trusted partners to their customers. At Global Partners Training, we have implemented self-assessments with thousands of frontline service providers that enable individual service engineers and technicians to grasp these key behaviors.