Mobile Computing Thought Leadership

71. 4 Out Of 4 Analysts Agree – Mobile Tech Is Big And Growing 6/27/2017

    Your job is a lot harder than mine. You have to figure out the right mobile computing tools and software for your organization’s specific needs, work the budget, plan pilots and roll-outs, and then keep it all running every minute of every day. To do this you need information – credible, concise, actionable information that will enable you to develop the best possible mobility solution within your budget parameters.

72. Using Mobility To Build Confidence In Your Service 6/16/2017

    Service is a confidence-building exercise in the eyes of your customers, if executed well. For utilities, employees’ actions – or inactions – directly impact customers’ confidence in your organization and the services you provide.

73. Do Not Get Caught Off-Guard, Or Offline: Have A (Battery) Back-Up Plan 6/13/2017

    There are many reasons why mobile workers could be knocked offline for extensive periods of time. Particularly if they are trying to use a mobile device that was never intended to be used for the job at hand. For example, we recently commented on a study that found connectivity issues are plaguing companies of all sizes. Poorly-placed antennas and lower-end communications technologies used in consumer-grade tablets, and even some rugged devices, are causing a lot of worker disconnect and even more help desk tickets.

74. Four Critical Steps To Ensure Field Techs Adopt Your New Mobile Solution 6/6/2017

    You’ve done your homework, analyzed the numbers, reviewed your results. Even with very conservative assumptions, it is obvious that your field technicians can be 30+% more effective with a mobile solution. The decision is a no-brainer, yet you hesitate to pull the trigger. What’s holding you back?

75. Five Strategies For Maximum Productivity In Smart Field Devices 6/2/2017

    Field service personnel, from repair techs to salespeople to delivery drivers, are more reliant on smart devices than ever before. And those smart devices are changing.

76. How To Ask Your Sales Rep The Tough Questions About Rugged Mobile Devices 6/1/2017

    Sooner or later, you’ll be in one of your conference rooms with a sales person touting a mobile device they swear will be perfect for your business needs. Whether it is a smartphone, tablet or notebook PC, what you need to know is if it is rugged enough to survive the ropes with your field technicians.

77. Just In Case You Hadn't Heard, These “Cases” Aren't Cutting It: Why Many Companies Are Dropping Apple For Android 5/31/2017

    Smartphone and tablet cases abound. We buy sleek, beautifully executed smartphones for our personal use, then cover them up with a “protective” case. Some cases offer moderate protection, although most of them have only minimal value and are selected to differentiate your phone. We tell ourselves that we’ve protected this $700 purchase from our clumsy selves, but what we’ve mostly “protected” was the profit margin of the retailer.

78. Transforming Field Service With Augmented Reality 5/31/2017

    As more field service organizations turn to technology to drive business, augmented reality (AR) is one of the latest trends to shake up the industry. Goldman Sachs predicts that virtual and augmented reality will be an $80 billion market by 2025. Gartner lists augmented reality among the critical technologies that businesses should prioritize to meet the rapidly increasing demands of digital business innovation. It’s clear that AR has piqued the interest of the enterprise.

79. Continuity Of “Care”: What Field Service Is Missing Without Mobility 5/24/2017

    No one wants to be “that guy”. The field service professional that can’t answer a simple customer inquiry until they get “back to the office” and are sitting in front of a computer. Or, worse, the contractor that delays a customer quote – or even the service itself – another week because they don’t have the right tools or information access to follow through right then and there. Yet, this is a regular occurrence.

80. Making Your Loading Operations Smarter And More Connected 5/23/2017

    Using real-time visibility to optimize trailer loading, enhance worker productivity, and reduce operational costs.