Mobile Computing Thought Leadership

  1. Understanding Your Risk: The Top Mobile Security Issues Decoded 10/17/2016

    Cyber security is a top priority at every company as threats proliferate and the cost of a data breach continues to increase. According to the 2015 Cost of Data Breach study from the Ponemon Institute, between 2014 and 2015 the cost of a data breach due to malicious or criminal attacks increased from an average of $159 to $170 per record, with an average total cost of $3.79 million.

  2. Rugged Mobile Computing Redefined: How To Maximize Business Efficiency With Modern Solutions 10/17/2016

    For mission-critical field applications, mobile computing solutions are a key part of ensuring that employees at the very edge of the enterprise can maintain their productivity whether they are in a vehicle, working at a re- mote customer site, or repairing equipment in harsh weather conditions.

  3. Taking Mobility To The Next Level: Put Your Focus On The Customer Experience 10/17/2016

    Mobile computing solutions are increasingly ubiquitous in the enterprise field service space, not only because technology enables field workers to do their jobs more effectively and efficiently, but also because companies are focusing on how mobile computing solutions can be used to improve the overall service experience for their customers. Mobile computers and applications have also become cost effective and easy enough to use that even smaller service organizations have embraced the technology.

  4. What Does The Next-Generation Of Field Mobility Solutions Look Like? 10/13/2016

    Mobile solutions for field service are constantly evolving, with new devices, operating systems, software features, wireless options, and other technologies emerging with increased freque ncy. Field service organizations (FSOs) are faced with an expanding array of choices that they have to carefully match to their own operational requirements while ensuring greater levels of service for their customers.

  5. Transform Your Organization By Harnessing The Workforce Mobility Revolution 9/12/2016

    Experts agree that the fourth industrial revolution is upon us. The first was powered by the steam engine. The second by Henry Ford’s moving production line. The third by the digitization of manufacturing. But the fourth industrial revolution is different.

  6. Not Just Black And White: Integrating Printing Capabilities Into Mobile App Design 9/9/2016

    What adding print means for mobile development, and why it matters.

  7. Field Teams Win Big With The Right Mobile Devices 9/8/2016

    Give your field teams the tools to change the game by selecting the right devices.

  8. Process Reviews Drive Better Business Performance 8/22/2016

    As service organizations increasingly focus on customer satisfaction and revenue, research insights suggest that reviewing current field processes to support better resolution rates is a key first step to better bottom line performance.

  9. Feeling The Connection - Boosting Customer Experience With Field Mobility 8/9/2016

    Consumers continue to demand greater levels of customer support, interaction and responsiveness from logistics providers and service companies than ever before. With one bad experience, a customer may never return. The future success of these companies hinges on their ability to evolve their customer service delivery to meet changing customer demands.

  10. IDC Analyst Connection - The Value Of Connected Services In The Manufacturing Sector 8/9/2016

    Manufacturers are increasingly turning to technology to support the demand for better customer engagement. The rise of the Internet of Things (IoT) and connected products holds promise for delivering enhanced, value-added customer services. However, today, many manufacturers must find ways to offer services for products that aren't yet "connected."