What Does The Next-Generation Of Field Mobility Solutions Look Like?

Mobile solutions for field service are constantly evolving, with new devices, operating systems, software features, wireless options, and other technologies emerging with increased freque ncy. Field service organizations (FSOs) are faced with an expanding array of choices that they have to carefully match to their own operational requirements while ensuring greater levels of service for their customers.

To get a clearer view of the current state of field mobility and what next-generation field service solutions may look like, Panasonic and Field Technologies Online surveyed field service executives to find out what mobile technology they were currently using, how soon they planned to refresh those solutions, and what types of hardware and software they hoped to deploy in the future.

The results reflect a diverse range of perspectives and provide insight you can use to guide future mobility projects within your own organization. We surveyed 114 field service executives across a number of vertical markets. The largest group (roughly a quarter of respondents) were in industrial/commercial field services, with the bulk of the others split among residential/consumer field services, utilities, manufacturing, transportation/distribution, utilities, and government.