Field Technologies Webinars

  1. Rethinking The Loss Data Equation: Make Better Decisions Faster And Increase Profitability 8/24/2020

    Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. 

  2. Remote Support: A Paradigm Shift In Field Service Delivery 8/19/2020

    The rise of remote support has been accelerated by the pandemic. Why? Remote support addresses safety concerns and ensures business resilience. Companies are moving to remote support to reduce costs, improve the customer experience, and increase employee engagement. The shift requires field service leaders to reevaluate key metrics and new modes of collaboration. And adopt innovations based on video, AR, and AI.

  3. Forget Hoping For The Best: Frontline Worker Mobile App Training That Works 8/14/2020

    Frontline workers constantly need to engage with new mobile technology to do their work efficiently and effectively. But frequent software updates and continuous employee onboarding often lead to poor mobile technology engagement that can wreak havoc on businesses.  In this webinar, you will hear how former Nestlé USA Executive Deanna Self successfully rolled out their new mobile technology platform across their delivery team in just 6 months.

  4. Field Service And Virtual Expertise 7/9/2020

    In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."

  5. Remote Service: Merged Reality For Real-Time Collaboration 5/26/2020

    In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

  6. Service From Home: Lessons Learned When Managing Change In Field Service 5/6/2020

    A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.

  7. The New Normal: Learn What Service Leaders Are Doing To Adjust 4/21/2020

    Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.

  8. Overcoming The Barriers To Servitization 12/18/2019

    Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

  9. A Cohesive Approach To FSM And Service Parts Planning 12/5/2019

    Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

  10. Discover The Power Of The Cloud For FSM 11/11/2019

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?