Field Technologies Webinars

  1. How Oxford Nano Is Using Remote Assistance As A Service Differentiator 3/5/2021

    Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution. Their customers get instant access to the company’s global team of service and applications experts to guide customers through technical and application issues in real-time. Oxford Nano provides this solution as a part of their commercial offerings to transition customers from reactive to proactive support, providing higher customer value and additional revenue to the service organization. 

  2. Aberdeen Webinar: The State Of Visual Engagement In Customer Service 2/5/2021

    Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as the meteoric rise of remote work and rapid adoption of new customer engagement channels. On the other hand, they have more tools at their disposal than they ever did before. Watch the webinar, co-hosted by Omer Minkara, VP of research from Aberdeen Group, that uncovers why visual engagement is the top focus area for service leaders in 2021.

  3. How Digital Tools Have Changed Field Service For Good 1/25/2021

    The events of 2020 proved just how adaptable Service Leaders need to be. And in some cases the Coronavirus response provided (what some would consider) a catalyst for digital transformation and adoption of digital tools.

  4. Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support 12/2/2020

    Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.

  5. Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX 11/12/2020

    During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.

  6. The New Must-Haves In Field Service 10/27/2020

    The global COVID-19 pandemic has fundamentally changed the way we do business, particularly in the Field Service industry. Everything from customer habits to how field service organizations interact with their team has rapidly changed as we all navigate these uncertain times.

  7. Expanding The Value of Virtual Support In A Touchless Environment 9/10/2020

    "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.

  8. How COVID-19 Has Permanently Changed The Future Of Field Service 9/1/2020

    2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.

  9. 10 Tips And Tricks For The Field Service Industry 8/28/2020

    Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field,  specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.

  10. From Service Center To Profit Center 8/26/2020

    Field Service has traditionally been a cost center. Today, innovative service organizations are leveraging AR and Virtual Expertise technology to accelerate the transformation from service center to profit center. Cincinnati, Inc. implemented Help Lightning's Virtual Expertise software to boost their service offerings and provide virtual "hands-on" service to their customers. Hear from Greg Wilson, Director of Service for Cincinnati, Inc., and learn how this 130-year-old manufacturing company made the transformation to becoming a service profit center.