Field Technologies Webinars

  1. Why First Time Fix Rates Don't Reflect Customer Satisfaction 1/26/2022

    Did you know that the way organizations provide service is often not in tune with customer expectations? That’s according to Aquant’s recently-released 2022 Service Intelligence Benchmark Report, which reveals that one in every four service jobs requires at least one repeat visit—even for companies with an average FTF rate!

  2. The Future Of Field Service: Powering The Next Chapter Of Deskless Work With A Customer‑ And Employee‑Centric Approach 1/24/2022

    Did you know deskless workers outnumber desk-based workers four-to-one? In fact, 62% of organizations anticipate growth in their deskless workforce over the next year, while only 4% expect that workforce to contract. Over the past year, the world has depended on deskless workers more than ever. But what makes the difference between highly effective organizations with high service satisfaction and low attrition and struggling businesses?

  3. Predictive Maintenance In The Real World: Q&A With Clean Energy Fuels 12/28/2021

    As customers demand faster response times, higher quality products, and exceptional experiences, successful service organizations are turning to technology to connect and engage with customers in meaningful ways. This presentation highlights how Clean Energy Fuels, a large alternative transportation fuel provider, did just that.

  4. Enhancing Asset Field Service, Safety, And Customer Experience With Mobility 12/10/2021

    Are you using the right tools to empower your field technician beyond service? Learn how field-focused apps integrated with SAP/Salesforce can supercharge field service operations and customer experience.

  5. Salesforce Field Service: Built For Change 11/15/2021

    Tap into the latest innovations from Salesforce Field Service, built on the Customer 360. Unleash Salesforce Field Service to manage the changing needs of your business. Scale across the globe with automated scheduling built on Hyperforce. Empower trailblazers and partners to extend the mobile experience for every mobile worker. Build trust with effortless customer experiences such as self-service scheduling and 2-way video support.

  6. Digitally Transforming Field Operations With The Power Of Location 10/29/2021

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities. Watch this on-demand session to learn how the power of location can help you

  7. Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems 9/15/2021

    Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.

  8. Benchmarking Service KPIs With BD 9/15/2021

    Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.

  9. Service KPIs Deep Dive: Strategies For Lifting Workforce Performance 9/15/2021

    Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.

  10. Service KPIs Deep Dive: Are You Measuring What Matters? 9/15/2021

    Aquant leads a roundtable discussion at the Copperberg 2020 Aftermarket Virtual Summit that explores new industry benchmarks that reveal the importance of measuring a range of service KPIs, including first time fix rate.