Field Technologies Webinars
3 Strategies For Improving Field Service Productivity
While field service operations are critical to business success, it’s often seen as an area for cost reduction, and not something to invest in. So how can you avoid the red pen of the CFO at budget time? The secret is smarter field service management — finding innovative, yet low-cost, incremental ways to improve productivity.
How To Build A Mobile Field Services App
With more than 100 online free courses and thousands of documentation articles, OutSystems provides all the knowledge you need to build amazing apps.
Re-Examining Intelligent Automation
More “intelligent” automation technologies, like RPA, AI, and BPM, are all the rage these days. But do they live up to their hype? Are they delivering the efficiency and productivity gains businesses are seeking? Join this session to learn how smart enterprises are adopting these newer technologies more “intelligently”, and leveraging the OutSystems platform to optimize business processes holistically, for longer-term sustainable competitive advantage.
Hear How Customer Award Winners Are Trailblazing The Future With Salesforce Field Service
Meet our Salesforce Field Service Innovation Award winners and learn how AAA, Endress & Hauser, and Hologicare automating field service to ensure uptime with assets, driving revenue in the field, and responding faster in the field.
Why First Time Fix Rates Don't Reflect Customer Satisfaction
Did you know that the way organizations provide service is often not in tune with customer expectations? That’s according to Aquant’s recently-released 2022 Service Intelligence Benchmark Report, which reveals that one in every four service jobs requires at least one repeat visit—even for companies with an average FTF rate!
The Future Of Field Service: Powering The Next Chapter Of Deskless Work With A Customer‑ And Employee‑Centric Approach
Did you know deskless workers outnumber desk-based workers four-to-one? In fact, 62% of organizations anticipate growth in their deskless workforce over the next year, while only 4% expect that workforce to contract. Over the past year, the world has depended on deskless workers more than ever. But what makes the difference between highly effective organizations with high service satisfaction and low attrition and struggling businesses?
Enhancing Asset Field Service, Safety, And Customer Experience With Mobility
Are you using the right tools to empower your field technician beyond service? Learn how field-focused apps integrated with SAP/Salesforce can supercharge field service operations and customer experience.
Salesforce Field Service: Built For Change
Tap into the latest innovations from Salesforce Field Service, built on the Customer 360. Unleash Salesforce Field Service to manage the changing needs of your business. Scale across the globe with automated scheduling built on Hyperforce. Empower trailblazers and partners to extend the mobile experience for every mobile worker. Build trust with effortless customer experiences such as self-service scheduling and 2-way video support.
Digitally Transforming Field Operations With The Power Of Location
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities. Watch this on-demand session to learn how the power of location can help you
Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems
Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.