Field Technologies Webinars

  1. Service Fulfillment For The Connected Consumer 6/6/2018

    In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.

  2. The State Of Service Parts Logistics: Practices, Trends, And Solutions 5/11/2018

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  3. Customer Experience In Field Service: The Journey From Good To Great 4/25/2018

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

  4. Deliver Smarter Service To Your Customer 3/28/2018

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

  5. Fix Your Technician Resource Gap 2/20/2018

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

  6. Reverse Logistics And The Art Of Forecasting Returns 1/31/2018

    Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?

  7. Actionable Results From IoT Enabled Devices 12/1/2017

    The service industry continues to grow year over year, and it continues to be increasingly important to offer the best possible service to maximize customer satisfaction. Those organizations that offer unrivaled customer experiences will pull ahead.

  8. 3 Mistakes Field Service Organizations Make When Going Mobile And How To Avoid Them 11/17/2017

    Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.

  9. Looking Ahead: A Peak Into The Biggest Mobile Workforce Transformation Trends For 2018 11/3/2017

    During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.

  10. Transform Your Field Service Organization: The Lippert And Salesforce Story 10/20/2017

    Field Service is undergoing a major disruption, with new technologies challenging business processes. Hear from Lippert Components about how they are transforming their field service organization and incorporating IoT, to ultimately change the game for their customers.