Field Technologies Webinars

  1. Transform Your Field Service Organization: The Lippert And Salesforce Story
    10/20/2017

    Field Service is undergoing a major disruption, with new technologies challenging business processes. Hear from Lippert Components about how they are transforming their field service organization and incorporating IoT, to ultimately change the game for their customers.

  2. Shop Smarter: How To Effectively Map Out Your Next Mobility Project
    9/22/2017

    Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.

  3. Artificial Intelligence In Field Service Management: It’s Not Just For Schedule Optimization Anymore
    8/16/2017

    In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.

  4. Transform Customer Experience From Phone to Field with Connected Field Service
    8/2/2017

    This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end? 

  5. Outcome-Based Service: The Imperative New Field Service Model
    7/27/2017

    Customer expectations are rising exponentially. It is no longer sufficient to provide a quality product — customers reward partners who can help them operate more efficiently and effectively. To this end, customers are seeking outcomes, with a focus is on the result rather than the means to achieve this.

  6. Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video
    5/24/2017

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  7. How A Secure Enterprise Communication Strategy Can Impact Business Performance
    5/11/2017

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

  8. Why IoT And Advanced Scheduling Provide The Perfect Customer Experience
    4/11/2017

    People assume that machines will talk to each other as part of IoT, but it seems that the integration of data from IoT projects is something that is lacking. In fact, it’s common to see organizations working with multiple IoT projects because of the disconnected flow of data.

  9. The 3 Pillars Of Customer Experience That Will Drive Profit
    3/31/2017

    Improving the customer experience has become a field service imperative. While productivity gains and cost reductions will always be crucial, today’s leading field service organizations realize that those measures will also be irrelevant if meeting – and exceeding – customer expectations doesn’t happen as well.

  10. End-to-End Field Service Management, Managing A Service Business In Software
    2/1/2017

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.