Building A World-Class Service Organization

Watch our Q&A with Microsoft for expert insights on how to deliver service excellence

How will this webinar help me?

Moving to a Product as a Service model requires transforming the service experience to support this new way of business. Identifying how to more effectively engage customers, enhance worker productivity, and accelerate a successful transition from reactive to predictive operations are all critical to driving outcome-based service success.

Join this webinar to learn the core service transformation principles that lead to world-class service, and how to drive the shift to world-class service in your organization.

Key takeaways:

• Understand the key elements of a world-class service organization
• Identify important trends and developments in delivering world-class service
• Learn key considerations to keep in mind when embarking on a service transformation journey

Featured Experts:

Michael Mendoza, Director of Field Service, Hitachi Solutions America, Ltd.
Julia Jeschke, Director of Global Solution Strategy, Dynamics Field Service, Microsoft