The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service

Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey, including:

• An overview of the AR use cases Xerox employs to differentiate its offerings
• How Xerox takes input from service stakeholders to align its AR strategy with the organization’s service delivery goals
• The critical KPIs Xerox tracks to constantly innovate its employee and customer experience