Fleet & Asset Management Magazine Articles
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Q&A: Aligning Sales And Service To Create A Strong Customer Experience
8/25/2016
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Rich Clark of GOJO about the company’s sales and service integration.
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Focusing On Continual Field Service Improvement
8/25/2016
Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.
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When Was The Last Time You Asked If Your Techs Were Happy?
7/25/2016
Practical advice for improving your field technician engagement
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Exploring The Field Service Investment Gap
7/25/2016
New research indicates a disconnect between the perceived value of field service and board-level support.
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How Today’s Technology Bridges The Generation Gap
7/25/2016
As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.
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iPads Take Flight At Southwest
7/25/2016
Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.
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Cutting Fuel Costs With Fleet Management
7/25/2016
Waste management company saves $150,000 in fuel costs using GPS fleet tracking.
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Q&A: Why You Need To Embrace Service Disruption
7/25/2016
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Udaya Devineni of Schneider Electric about how the company is tackling evolving customer expectations.
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The Digitization Of Field Service
6/22/2016
3D printing provides field service organizations the potential to transform into asset-light businesses.
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Q&A: Tips For A Successful Mobile Device Refresh
6/21/2016
Publisher/Editor in Chief Sarah Nicastro talks one-on-one with Kevin Neville of United Rentals about the company’s recent deployment of smartphones.