Q&A: Modernizing A Field Sales Operation

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Steve Demanovich of Trane about leveraging today’s top tools for field sales.

We talk a lot in Field Technologies magazine about how today’s mobile technologies are impacting the field service industry. But field sales operations are benefitting equally from the use of mobile tools, and we’ve discussed in detail how field sales and field service are really becoming more closely integrated in many organizations.

Here we talk with Steve Demanovich, service sales operations leader at Trane, about how organizations can use today’s mobile technologies to modernize a field sales operation. Trane, a brand of Ingersoll Rand, a $13 billion global business, is a world leader in air conditioning systems, services, and solutions. In his role, Steve is responsible for providing general oversight and strategic direction for sales operations tools, processes, and analytics for Trane North America’s field service sales force of almost 400.