Featured IoT Articles

  1. Field Service Insight Trend #2: IoT - Computing At The Edge

    The technology landscape for IoT devices is undergoing a big change. The data protocols used to connect assets to the cloud are being upgraded, providing new opportunities and use cases for a wide range of industries. Although the shift from 3G to LTE has been in place for consumer technology, its impacts on commercial telematics is just starting to be felt. This is especially true for North America where many of the large network carriers are rolling out new dedicated protocols and expanding to other markets in Europe and China.

  2. A Cohesive IoT Strategy For Services

    The most disruptive and compelling technology that will facilitate better service to customers from a predictive enablement perspective is the Internet of Things (IoT). This refers to connecting any device with power to the Internet. It includes phones, household appliances, automobiles, machinery, medical instruments, and almost any electronic device you can think of. To understand the magnitude of this technology, Gartner predicts that, by 2020, there will be more than 26 billion connected IoT devices.

  3. IoT And The Future Of Field Service

    As businesses look for better ways to keep customers happy, they’re exploring a new approach to maintenance that’s driven by insights, instead of errors and missteps. The Internet of Things (IoT) is changing the way businesses maintain equipment, rewriting service agreements and resetting customer expectations in the process. Savvy customer service leaders are realizing they can use data to predict the future and they’re turning to a pioneering dream team combining field service and IoT to prevent unwanted things from happening.

  4. How To Decide If An MVNO Or Carrier Is Right For Your IoT / M2M Application

    No matter your industry, deploying a machine-to-machine (M2M) or internet of things (IoT) application is a complex endeavor.

  5. IoT And Self-Service: Putting Power In The Hands Of Your End User

    The influence of Internet of Things-enabled devices is maturing across a broad spectrum of industries. This report explores how the power of loT data can be shared with customers to help turn your technology advancements into brand differentiators. 

  6. Key Questions To Ask to Make The Right IoT Endpoint Decision

    At the heart of each IoT deployment is the connected device, or endpoint, (the “thing” in Internet of Things) that is directly related to the underlying technology of the solution as it must support the desired network technology, application capabilities, security requirements, etc. Once it has been determined what functionalities, device standards, and other technologies an IoT endpoint must support, organizations must make the critical, fundamental decision: should we build the endpoint from scratch or buy an off-the-shelf option?

  7. Give Customers Something To Be Thankful For – Engaged And Connected Service

    Field service can sometimes feel like a thankless job. Customers are often unhappy from the outset of a service engagement because the job of the field service professional is to fix something that is broken. Customers no longer view their relationship with your company as a single transaction, but as an ongoing relationship. Today’s service professionals are faced with a bit of an uphill battle.

  8. Realizing Returns On IoT Investments Across Field Service Environments

    How are field service organizations using FSM software with IoT to drive results?

  9. Examining The Current And Future States Of Field Mobility

    Field service organizations (FSOs) were among the earliest adopters of mobile computers and continue to find new ways to take advantage of this technology as mobility systems evolve and improve. As the pace of change accelerates, however, FSOs have had to reevaluate their mobile deployment and upgrade strategies. Whereas in the past, rugged mobile devices were almost uniformly based on the Windows environment and remained in service five years or more. The accelerated introduction of new software and hardware features has made it necessary to leverage different operating systems, more flexible hardware platforms, and cloud-based software models.

  10. Digital Business Transformation: How To Accelerate To The IoT Edge

    Remember that car journey to take the kids to visit the grandparents?  It always seemed you had barely left the driveway when a voice from the back seat asked – “Are we there yet?” Right now, across the world, there’s a veritable army of C-level executives in countless organizations - all of whom understand that their business needs to undergo a digital transformation with an IoT deployment at its heart – and yet still find themselves staring at their CIO or an under-pressure project manager and asking that question: