January/February 2018 Field Technologies Magazine Table Of Contents

From The Editor

• The Key To Customer Satisfaction: Meeting Customers Where They Are

Feature Article

• ServiceMaster’s Digital Transformation

Peer Perspective

• Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce

Case Studies

• Drones Expand Digital Transformation Efforts
• Taking Field Service Mobile With Micro Apps

Industry Insight

• Expert Tips On How To Improve The Customer Experience

Executive Outlook

• Go Paperless And Go Forward

Consultants Corner

• How To Benchmark For Success In 2018

Analyst Outlook

• There’s Nothing Artificial About Artificial Intelligence
• Practical Advice For Implementing IoT