By Michael Blumberg, president and CEO, Blumberg Advisory Group
Important considerations if IoT is on your field service road map.
It is hard to imagine any segment of the field service industry that will not be affected by IoT (Internet Of Things). If you can see what’s happening, then you can anticipate what may happen next. IoT allows manufacturers to collect real-time data related to a system’s reliability and maintainability. This enables them to be more precise in managing their service resources, resulting in a leaner, more efficient service operation. IoT also provides manufacturers with a vehicle for offering premium-priced services like remote monitoring and diagnostics, automatic replenishment of consumables, and proactive service management.