National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.  Continue Reading..

This transportation company saved $300,000 the first year its telematics solution was in place, which led to further innovation.  Continue Reading..

Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.  Continue Reading..

The topic of shifting to an agile software development methodology has come up in a few of my conversations with field service leaders recently. I’m no software developer, so I first had to learn exactly what an agile approach was and how it differed from some more traditional development methodologies, such as waterfall. Using a traditional approach, such as waterfall, the project is put into sequential, predefined phases and worked to...  Continue Reading..

The concept of service lifecycle management (SLM) has been around for some time now; however, the tools and technologies used to actually make it work within the organization are still emerging and evolving. As SLM solutions continue to evolve, they also build upon themselves to provide users with more power and flexibility to manage their services operations than ever before.  Continue Reading..

Michael Blumberg is the president of Blumberg Advisory Group. He is a certified management consultant, a recognized expert in field service and reverse logistics, and a regular contributor to Field Technologies. I recently sat down with Blumberg to get his take on the biggest challenges field service organizations are facing, what he sees as the opportunities to seize, and his take on some of the biggest trends.  Continue Reading..