
The Trials And Triumphs Of Field Service Innovation
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
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Embrace The Changes Telematics Can Bring
This transportation company saved $300,000 the first year its telematics solution was in place, which led to further innovation.
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4 Real-World Steps For Transforming From A Cost Center To A Profit Center
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
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Making The Move To Agile Software Development
The topic of shifting to an agile software development methodology has come up in a few of my conversations with field service leaders recently. I’m no software developer, so I first had to learn exactly what an agile approach was and how it differed from some more traditional development methodologies, such as waterfall. Using a traditional approach, such as waterfall, the project is put into sequential, predefined phases and worked to...
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IoT In Field Service: Jump In With Both Feet Or Dip Your Toe?
I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact...
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Service Lifecycle Management: The Catalyst For Integrating Service Operations
The concept of service lifecycle management (SLM) has been around for some time now; however, the tools and technologies used to actually make it work within the organization are still emerging and evolving. As SLM solutions continue to evolve, they also build upon themselves to provide users with more power and flexibility to manage their services operations than ever before.
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The State Of Field Services 2018
Traditional hardware manufacturers and original equipment manufacturers (OEMs) are all struggling with profitable revenue growth. The historic business model that was based on “Make, Sell, Ship + Attached Service” has either collapsed or is showing signs of duress. So, who can OEM’s count on to play a key role in the transformation that needs to take place? Field services.
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Tips For Taking Field Service Technicians Live With Mobile Systems
The ability of a field service organization (FSO) to meet its business objectives is based on exceeding customer expectations by providing fast response and resolution, if not predictive failure and scheduled maintenance. These results depend on daily or “live” usage of the mobile technician system, or field service software.
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Fresenius Kabi Modernizes Service With Augmented Reality
The use of augmented reality (AR) in field service has shifted from hypothetical to reality with companies experiencing benefits such as remote resolution and stronger training and support of field workers. Fresenius Kabi is a global health care company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition.
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Q&A: Navigating Today's Field Service Challenges, Opportunities, And Trends
Michael Blumberg is the president of Blumberg Advisory Group. He is a certified management consultant, a recognized expert in field service and reverse logistics, and a regular contributor to Field Technologies. I recently sat down with Blumberg to get his take on the biggest challenges field service organizations are facing, what he sees as the opportunities to seize, and his take on some of the biggest trends.
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