By Sarah Nicastro, publisher/editor in chief, Field Technologies
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
There has been a monumental shift in the perception of field service organizations over the last few years. Once viewed as a cost center, companies now recognize field service for the strategic — and profitable — role it can serve. That said, the shift from cost center to profit center isn’t as easy as flipping a switch. Beyond that initial awareness of the role service CAN play comes the hard work of actually evolving the service organization into a profit-producing machine. This transformation includes alignment on the goals of the service organization, a well-thought-out and comprehensive strategy, prior technology use and a plan for innovation, a thorough understanding of customer needs and expectations, and far more. For most companies, it is major migration that takes place over time.