Imagine: you are standing outside the airport terminal with your bags in hand as you wait for your scheduled Uber. You can see that your driver will arrive shortly thanks to the app’s integrated live GPS tracking system. When they pull up, you load your bags and depart for your destination. Before you can get out of the car, your driver turns to you and asks, “Would you like to pay by check, cash, or card?” This doesn’t...  Continue Reading..

Modern field service management (FSM) software offers several features that streamline operations. These are some of the key benefits of FSM software on a construction site.  Continue Reading..

Solving a customer’s problem is, of course, a fundamental goal for every service person. Sometimes, however, it can be literally impossible to solve the customer’s problem, particularly in highly technical environments where a satisfactory solution to a technical problem does not exist – at least not at the time. Often the situation is made worse because the supplier has made commitments to deliver a technical solution only to...  Continue Reading..

Global IT spending continues to rise, due in part to large-scale upgrades to outdated infrastructure and increased investments in remote work capabilities. In this environment, technology companies are increasing their focus on seamless product installation and migration, as well as ongoing support to foster customer loyalty. Today, especially for original equipment manufacturers (OEMs) and value-added resellers (VARs), the company’s...  Continue Reading..

New York Congressman Joe Morelle (D) introduced a historic bill that would help Americans fix their devices. The right to repair bill not only affects car and device manufacturers, but technology companies as a whole. In his announcement on the bill, Morell said, “This common-sense legislation will help make technology repairs more accessible and affordable for items from cell phones to laptops to farm equipment, finally giving individuals...  Continue Reading..

The insurance industry faces an ever-changing consumer environment and high-pressure customer interactions daily. By its nature, insurance representatives must interact with policyholders in difficult times and still provide calm and professional guidance to enhance the customer experience. In a typical insurance organization, especially those that offer property, casualty, and third-party service contracts or home warranties, a variety of...  Continue Reading..

Machine connectivity and automation, also known as heavy equipment connectivity, is an increasingly common solution in various fields, including construction, agriculture, mining, waste management, transportation, and beyond. At its core is the constant collection and processing of real-time data, and it requires a capable and accommodating network. Data transfers need an active and reliable connection, so without that network in place, it...  Continue Reading..

Wondering if upfitting is a viable option for your business? Read on for an extensive guide about how to upfit your work trucks for the field service industry.  Continue Reading..

The range of communication channels that customers have at their disposal is an opportunity for companies to differentiate themselves. Whether customers prefer to interact with brands by post, text message, email, social channels, or a combination of all, each has the opportunity to improve customer engagement. Regardless of the mode by which customers choose to interact with a brand, they demand a consistent experience.  Continue Reading..

The field service industry has transformed drastically over the course of the pandemic, with technology playing a larger role in service delivery than ever before. Seeing as field service technicians are at the core of service delivery, this means that their role has adapted to rely much more heavily on technology. Staying up to date with these changes in industry technology is critical for field service technicians and the field service...  Continue Reading..