The field service industry has transformed drastically over the course of the pandemic, with technology playing a larger role in service delivery than ever before. Seeing as field service technicians are at the core of service delivery, this means that their role has adapted to rely much more heavily on technology. Staying up to date with these changes in industry technology is critical for field service technicians and the field service providers that employ technicians.
This blog post will cover what a field service technician does, explain the main influences that are changing the role of field service technicians in the post-pandemic field service industry, and offer actionable advice for adapting to these changes.
What does a Field Service Technician do?
A field service technician is a professional in the field service industry that is responsible for helping customers install, repair, and maintain equipment. While the day-to-day responsibilities of a field service technician vary based on each service job, the core activities include troubleshooting equipment, advising customers on best practices for use, and following company procedures in the field.