As the world stepped toward connectivity and the amount of device-generated data increased, it became more difficult for telcos to keep operational efficiency high and remain competitive. To meet this challenge, providers had to rethink their approaches to computing and data processing, and that's when the edge emerged.  Continue Reading..

Ron Zielinski is the Senior VP of global customer service for Coherent, a major global supplier of industrial laser equipment. Several years ago, we were presenting the results of the pilot program for a training program called Total Customer Focus (TCF). The primary goal of the TCF program is to change the behaviors of service people so that they can become trusted partners to their customers, rather than simply a good service supplier. The...  Continue Reading..

Perhaps you’re at the point where you’re interested in using a digital twin to improve fleet management and other supply chain necessities. Here are some tips to keep in mind as you move through that process.  Continue Reading..

The adoption of the self-service model in field inspections addresses major problems from the world of FSM. The most significant one is that it enables duty holders to easily provide little information input. Then this information is used to redirect the technician’s time to where the highest risk of non-compliance resides. This model has the potential to optimize the operational costs of field operators. But there are also hidden risk...  Continue Reading..

Learn the benefits of bringing IoT devices and manufacturing ERP together and explore the best practices of IoT-ERP integration.  Continue Reading..

During the pandemic, as product revenues have suffered, service has become the source of resilient revenue for many organizations. We saw the critical nature of service in uncharted times, especially as access to customers and assets was restricted.  Continue Reading..

Businesses increasingly rely on mobile devices to manage inventory, generate and respond to work requests, track assets and communicate with managers and customers. One of the best ways to make employees comfortable about the use of their business mobile devices is to create a clear Mobile Device Use (MDU) policy for all employees.  Continue Reading..

Advancements in several technological fields have helped construction equipment become more capable, longer-lasting, and more efficient in recent years. The cloud, the Internet of Things, automation, and several others are helping revolutionize construction and the built environment.  Continue Reading..

Semtech's LoRaWAN Network Director Remi Lorrain answers questions about the Internet of Things, 5G, and more in this Q&A with Field Technologies Online.  Continue Reading..

Much has been written in the past year about the profound changes, both positive and negative for people working in technical service. The Covid crisis, for example, has accelerated the adoption of new digital service technologies, resulting in significant savings in travel time and costs. However, these gains also have contributed to the reduction of live interactions and the weakening of relationships between people. The routine meetings,...  Continue Reading..