Field Service Software Thought Leadership

91. Transforming Field Service Productivity: Three Trends That Have Changed The Game 11/30/2022

    At the height of the COVID pandemic, field services changed in ways that are driving different approaches to content delivery that call for new content management technologies.

92. CTRL-ALT-DELETE: Time To Reboot Field Service? 11/22/2022

    As field service arrives in a new era of growing challenges and exciting possibilities, the move away from legacy systems is becoming essential.

93. Field Service Vision Report 2023 11/21/2022

    Over the last 15 years, the proliferation of smart devices has reshaped our society. Among their most profound changes, has been the introduction of vision to nearly every interaction and engagement.

94. The 2023 Service Intelligence Benchmark Report 11/17/2022

    Economic uncertainty and rising costs are affecting every part of service. Here’s how to set your organization up for success. It’s time to reevaluate the ways you measure success, focus on costs in your control, and invest in the right tools to deliver exceptional and data-driven CX.

95. How To Choose The Best Field Inspection Software For A Government Agency 10/24/2022

    Field service inspections are operations with big impact and specific complexity that, to be optimized, usually require digitalization (at least at organizations where digital maturity is still not reached). Even though those operations are critical, organizations are experiencing difficulties in implementing field inspection programs and building an inspection management system that enables them to be successful. That puts field inspection operators such as governments, regulatory agencies, or third-party agents in the spotlight to discuss cutting inspection costs and optimizing the work.

96. How Can Manufacturers Get The Most Out Of Assets? 10/21/2022

    Give your team full visibility into every asset... Today it’s more important than ever to stay ahead of every challenge. In this report, you’ll learn how streamlined asset management can help find new revenue, improve customer outcomes, and more.

97. Has Your Service Organization Already Embarked On Its Servitization Journey 10/5/2022

    Each year, Strategies For Growth (SFGSM) conducts a series of Benchmark and Custom Surveys among its outreach community of more than 20,000 global services professionals. Total responses for the 2019 Servitization Journey Benchmark Survey, conducted in June/July, 2019, are 174, and it is among this respondent base upon which the survey analysis is based. 

98. How Technology Helps Field Crews Manage And Reduce Fire Risks 10/3/2022

    Unprecedented heat waves swept the world this summer 2022, with scorching heat and bone-dry conditions leaving many parts of the world vulnerable to fires. In London, firefighters registered their busiest day since the Blitz; in the United States, dozens of huge wildfires continue to burn.

99. Installed Base Data: The Key To Unlocking Aftermarket Service Profits 9/19/2022

    Starting in the mid-1980s, Industrial OEMs like GE began to recognize that the service and support of their equipment, after the sale, could represent a sizeable profitable market opportunity. This recognition has led to a long-term trend where OEMs are increasingly searching for profits in the aftermarket. According to McKinsey & Company, operating margins from aftermarket service can be 2.5 times higher than margins on new product sales. Indeed, many OEMs generate 40% -50% of their margins from services. Given this opportunity, almost 60% of Aftermarket Service leaders are focused on revenue growth or driving service as a profit center.

100. The Evolution Of Field Service & Asset Management Software & What's Next 9/16/2022

     With customer demand and access to data at its peak, staying competitive requires modern service-based organizations to continuously evolve and innovate.