CTRL-ALT-DELETE: Time To Reboot Field Service?

In many ways, much of what is shaping field service today has been evolving for over a decade. The importance of technologies such as Augmented Reality, The Internet of Things and Artificial Intelligence has been championed by key voices in our industry, such as Field Service News, for many years.

However, while progress was slowly and steadily being made in adopting such technologies and tools, it remained at a somewhat cautious pace – which is understandable given the mission-critical nature of our operations. However, with the pandemic bringing a once-in-a-generation disruptive force, the need for change that had been growing incrementally in corners of the market arrived upon us fully realised and everywhere at once.