Field Service Vision Report 2023

Over the last 15 years, the proliferation of smart devices has reshaped our society. Among their most profound changes, has been the introduction of vision to nearly every interaction and engagement. Vision transforms an experience, bringing depth, content, and clarity. Just look at the rise of the iPhone, and how it took the market by storm because of its transformative, intuitive visual experience.

This report from TechSee explores how leading enterprises are adapting to changing field service demands, and the growing role that vision will play in this transformation. The field service industry is now in the early stages of this same wave of change.

Over the last few years, contact centers that deployed live video and visual engagement technologies have seen simultaneous double-digit improvements in performance, efficiency, and customer experience. And most recently, field service innovators that have embraced this visual transformation have recognized over $100,000,000 in savings in their first year.