White Paper

Has Your Service Organization Already Embarked On Its Servitization Journey

Source: IFS North America

Each year, Strategies For Growth (SFGSM) conducts a series of Benchmark and Custom Surveys among its outreach community of more than 20,000 global services professionals. Total responses for the 2019 Servitization Journey Benchmark Survey, conducted in June/July, 2019, are 174, and it is among this respondent base upon which the survey analysis is based.

An overview of the survey respondent base disposition reflects a microcosmic representation of the global field services community, as follows:

  • 63% Manufacturer/OEMs or Third Party Maintenance (TPM) providers; 21% Professional Services; 9% Dealer/Distributors; and 7% In-house/ Self-Maintenance
  • 67% North America; 28% EMEA; and 5% Asia-Pacific
  • 52% C-Level/VP/GM; 22% Services Operations Director; 16% Services Operations Manager;
  • 10% Services Technician and Other
  • 48% Small Enterprises (i.e., less than US$100 million); 24% Medium Enterprises (i.e., between US$100 and US$999 million); and 28% Large Enterprises (i.e., US$1 billion or larger)
  • 23% Life Sciences and Medical Devices; 19% IT Infrastructure and Professional Services; 16% Capital and Industrial Equipment; 10% High-Tech and Office Equipment; 7% Energy, Utility and Communications; 6% Construction and Installation; and 19% Other (including Property and Commercial Services, Transportation, etc.)

As such, we believe the survey results to represent a realistic reflection of the global services community in which these FSOs serve.

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