Field Service Software Solutions
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Astea Alliance Extension: Business Intelligence
1/6/2007
Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.
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Astea Alliance Extension: Alliance Reporting
1/6/2007
Alliance Reporting provides the closed-loop visibility you need throughout the entire service lifecycle. Our reporting solution empowers your company with the tools they need to continuously track, monitor and improve processes to drive efficiencies at every level of your organization.
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Astea Alliance Extension: Customer Portal
1/6/2007
Alliance Customer Portal lessens dependence on sales and service staff to conduct transactions that customers can perform faster themselves over the Internet. It also provides another channel to promote and sell more products and services to your existing base of customers. In addition to the convenience of Internet self-service that many customers today prefer, Alliance Customer Portal reduces costs, creating opportunity to increase margins, market share or both.
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Astea Alliance Tools: Alliance Links
1/6/2007
Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.