Field Service Software Solutions
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VIA Order Entry
9/30/2008
Remote workers demand rapid access to information and up to date data to facilitate and streamline their job functions in the field. VIA Order Entry running on a portable device can end the "blind order" aspect of current systems by providing the much needed information to the mobile worker.
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VIA Route
9/30/2008
The quality of information exchanged between your field associates and corporate office determines the efficiency of your process. VIA Route uses the latest in data capture technologies, such as bar code scanning and signature capture.
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VIA Warehouse
9/30/2008
Enhance efficiency in distribution and manufacturing environments with VIA Warehouse. VIA Warehouse is a collection of applications for portable devices that extends the power of your existing system out to the warehouse floor and dock doors.
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Astea Alliance: Contact Center
1/6/2007
Astea Contact Center provides real-time access to a comprehensive view of all information required to support customers. Integrated, multi-channel inbound/outbound capabilities provide for unparalleled customer support, whether that means placing an order, updating records, making payments, receiving remote support, or scheduling a service call.
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Astea Alliance: Depot Repair
1/6/2007
Astea Depot Repair helps provide up-to-the-minute repair status to customers. In aiding your company's cash flow, Astea Depot Repair helps reduce inventory carrying costs. Repeat repair information provides valuable clues to increasing product quality.
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Astea Alliance: Dynamic Scheduling Engine (DSE)
1/6/2007
Alliance DSE is the new generation of field service scheduling solutions for a new era of service management. It is a proven and robust, real-time scheduling solution designed to optimize and balance the complex tradeoffs between service cost and level of service. It addresses the specific challenges of field service scheduling, while simultaneously increasing efficiency, accuracy and profitability to help you sustain a competitive advantage in today’s volatile environment.
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Astea Alliance: Field Service
1/6/2007
Alliance Field Service delivers the efficiency gains sought by service organizations for higher customer satisfaction and retention, lower operating costs through call avoidance, higher revenue recovery, and increased asset utilization.
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Astea Alliance: Logistics
1/6/2007
Alliance Logistics allows companies to enhance asset management, wherever product resides. It enables a reduction in inventory costs while ensuring stock levels and movements keep pace with service and sales activities. It allows for parts management for effective field service delivery and SLA compliance. Cost management improves cash flow by streamlining and shortening the cycles from inventory to usage to billing.
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Astea Alliance: Professional Services
1/6/2007
Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs.
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Astea Alliance: Sales
1/6/2007
Alliance Sales consolidates and streamlines the selling of equipment and services, from quote generation through order processing, at all points of customer contact, including outside sales, inside sales, contact center sales, and field service sales.