Field Service Software Solutions

71. VIA Order Entry 9/30/2008
    Remote workers demand rapid access to information and up to date data to facilitate and streamline their job functions in the field. VIA Order Entry running on a portable device can end the "blind order" aspect of current systems by providing the much needed information to the mobile worker.
72. VIA Route 9/30/2008
    The quality of information exchanged between your field associates and corporate office determines the efficiency of your process. VIA Route uses the latest in data capture technologies, such as bar code scanning and signature capture.
73. VIA Warehouse 9/30/2008
    Enhance efficiency in distribution and manufacturing environments with VIA Warehouse. VIA Warehouse is a collection of applications for portable devices that extends the power of your existing system out to the warehouse floor and dock doors.
74. Astea Alliance: Logistics 1/6/2007

    Alliance Logistics allows companies to enhance asset management, wherever product resides. It enables a reduction in inventory costs while ensuring stock levels and movements keep pace with service and sales activities. It allows for parts management for effective field service delivery and SLA compliance. Cost management improves cash flow by streamlining and shortening the cycles from inventory to usage to billing.

75. Astea Alliance: Depot Repair 1/6/2007

    Astea Depot Repair helps provide up-to-the-minute repair status to customers. In aiding your company's cash flow, Astea Depot Repair helps reduce inventory carrying costs. Repeat repair information provides valuable clues to increasing product quality.

76. Astea Alliance Extension: Customer Portal 1/6/2007

    Alliance Customer Portal lessens dependence on sales and service staff to conduct transactions that customers can perform faster themselves over the Internet. It also provides another channel to promote and sell more products and services to your existing base of customers. In addition to the convenience of Internet self-service that many customers today prefer, Alliance Customer Portal reduces costs, creating opportunity to increase margins, market share or both.

77. Astea Alliance Extension: Alliance Reporting 1/6/2007

    Alliance Reporting provides the closed-loop visibility you need throughout the entire service lifecycle. Our reporting solution empowers your company with the tools they need to continuously track, monitor and improve processes to drive efficiencies at every level of your organization.

78. Astea Alliance: Field Service 1/6/2007

    Alliance Field Service delivers the efficiency gains sought by service organizations for higher customer satisfaction and retention, lower operating costs through call avoidance, higher revenue recovery, and increased asset utilization.

79. Astea Alliance Tools: Alliance Links 1/6/2007

    Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.

80. Astea Alliance: Professional Services 1/6/2007

    Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs.