Astea Alliance Extension: Business Intelligence
Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.
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•Product Sheet: Business Intelligence
Best in Class Service Lifecycle Management Analytics
Uniquely optimized for Microsoft™ Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics. You benefit by having all of the different pieces integrated to give you an instant 360-degree web-based view of your business.
Insight and Action
With integrated tools that facilitate results analysis, Alliance BI lets you look beyond the big picture to optimize your business. With an easy to use interface, graphical analysis and centralized data visualization, managers and executives can immediately monitor performance and analyze results quickly and effectively. They can then use that insight for proactive planning or taking immediate action to correct problems before they have negative effects. Alliance BI empowers organizations with instantaneous access to comprehensive cross-departmental information and facilitates users through the discovery process to ultimately end up with actionable information and insight.
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•Product Sheet: Business Intelligence