Product/Service

Astea Alliance: Professional Services

Source: Astea International

Astea Alliance: Professional Services

Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs.

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Product Sheet: Professional Services

Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs. The application enables evaluation and monitoring of project profitability – in order to both adjust plans for current projects and aid in more accurately projecting future programs.

Alliance Professional Services provides project managers and their resources (i.e. consultants) with a universal view of all information regarding projects and tasks. It also affords a means to capture associated time and expenses. Process workflow supports company-specific approval chains for submissions.

Features

  • Tailored user views of tasks and projects
  • Time and expense reporting with respective approval processes
  • Unified project information including tasks, risk factors, documentation, billing schedules, skill gap analyses, and profitability reports
  • Consultant orders and activities for use in engagement management
  • Project collaboration enabling resources and managers to exchange information via online collaboration (WebEx), project forums and documents
  • Bi-directional link to Microsoft Project

Benefits

  • Enables project profitability analysis through the unification of all information related to a project
  • Resource management including scheduling based on skills, roles and availability increases profitable asset utilization
  • Integrated service system to cost, deploy, track and bill projects to expedite the service-to-cash cycle
  • Automates work orders, staff scheduling, logistics and parts ordering for operational efficiencies
  • Improves competitiveness as can execute using best-available resources

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Product Sheet: Professional Services

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