In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility. To help meet the consent decree requirements, the city implemented a work management system with accurate geographic information system (GIS) data that tracks and demonstrates improvements. Esri's commercial off-the-shelf (COTS) applications enabled the city to track, analyze, and report on daily activities and improvements made in response to the consent decree.
The city faced several challenges to meet its consent decree requirements, including fiscal difficulties from declining manufacturing in the area, aging infrastructure, and staffing challenges. The city needed an efficient, cost-effective way to improve its GIS data and implement an asset management system in support of the consent decree requirements. City staff also sought to modernize their workflow processes and replace outdated and time-consuming paper maps and inspection and assignment tracking forms.