Articles by Brian Albright

  1. Understanding The True Scope Of The IoT In Field Service 9/14/2016

    We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will definitely provide a way for service organizations to remotely diagnose and repair equipment, it will ultimately do a lot more than that.

  2. Augmented Reality Makes A Mark On Field Service 9/7/2016

    Field service is already feeling the impact of the Internet of Things (IoT), and there are a few companies experimenting with augmented reality (AR) technology. Now there’s an AR-enabled code that can bring these two technologies together for field service operations.

  3. Field Service And Retail Are Leading The Tablet Market 9/1/2016

    The field service market continues to be a popular place for line-of-business tablet devices, according to new research from VDC Research. In 2015, field services accounted for 2.16 percent of LOB tablet shipments, second only to retail (with 25.8 percent), where the devices are commonly used in point of sale and other customer-facing applications.

  4. Finding The Right Fleet Management Fit 8/25/2016

    Bulk tank carrier QCI has improved visibility, driver safety, and fuel efficiency using an in-cab mobile computing solution.

  5. Technology Update Furthers Fleet Optimization 8/25/2016

    Mesilla Valley Transportation’s updated trailer tracking solution has saved the company hundreds of thousands of dollars.

  6. Will The Wearable Cloud Emerge In Field Service? 8/25/2016

    Wearable technology has slowly been adopted in field service, including a few wearable computers and wearable video camera solutions. New research coming out of the University of Alabama at Birmingham may take the wearable concept to the next level – the creation of a wearable, personal cloud solution embedded into clothing.

  7. Focusing On Continual Field Service Improvement 8/25/2016

    Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.

  8. How Today's Technology Bridges The Generation Gap 7/25/2016

    As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.

  9. iPads Take Flight At Southwest 7/25/2016

    Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.

  10. Business Process Management Simplifies Workflow 7/25/2016

    A new business process management solution has helped Frontica automate work order creation.