Articles by Brian Albright
-
Diebold Boosts Field Service Efficiency With Video Collaboration
4/21/2016
Real-time video has helped cut training time by 35 percent and improve call resolution times.
-
Scheduling Software Investment Pays Off In Increased Productivity
3/23/2016
Intelligent scheduling and dispatching have improved productivity by 15 percent for Energy Datametrics’ field advisors.
-
Dousing Field Service Inefficiency
3/23/2016
Team 360 Services has streamlined its administrative processes and accelerated billing with a mobile field service solution.
-
Put The Customer First In Field Service
3/23/2016
Consolidated Communications improved appointment scheduling and SLA performance while reducing capital expenditures thanks to a new field service solution.
-
The Rugged Mobile OS Waiting Game
1/22/2016
Android has expanded its presence in the rugged computing market, while Microsoft hopes to regain ground with Windows 10.
-
Exceeding Customer Expectations Is The New Normal
1/22/2016
Customers are more demanding and have higher expectations of field service providers; you need to determine how to meet and exceed those demands.
-
Mobile Forms Improve Data Collection
1/22/2016
Nechako Northcoast Construction has streamlined inspections and communications using custom mobile forms and apps.
-
IoT Sets The Stage For New Service Offerings
1/22/2016
ETwater’s investment in IoT technology has opened new revenue streams for the company.
-
Strive For Optimal Field Service Efficiency
1/22/2016
Toshiba Global Commerce Solutions has cut travel time between calls by 10 to 15 percent, reduced its insurance bill, and improved first-time fix rates.
-
Field Service: A Look Ahead At 2016
11/18/2015
What technologies will make the biggest impact on the field service industry in the coming year?