11.12.20 -- Will Challengers Use AI To Overtake Leaders Or Will Leaders Fend Them Off

This research report by industrial executives in North America studies the impact that enterprise software mobility has on an industrial organization’s ability to digitally transform their operation. While organizations use technology in different ways, each of the study’s respondents is, to varying degrees, prepared to realize the benefits of digital transformation.

Data from a study of 200 industrial and contracting executives shows that the Industrial Internet of Things (IIoT), when well-integrated with business software, can facilitate digital transformation, drive revenue, reduce costs and increase competitiveness.

Service providers face real challenges. They must ensure on-time performance of mission-critical tasks while optimizing remotely-deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow. Is your service management solution preparing you for what’s next?

Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.

Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.