Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways:
- Formerly product-oriented businesses are embracing servitization
- Service businesses are emphasizing the outcome, rather than the break-fix
- Emerging technology adoption is fueling enhancements across all of service delivery
Please join Steve Knight, Global Solution Engineer at IFS to learn more about what to expect from the state of field service in 2020 and beyond.