It is a great time to be a technician using technology. Work done in the field is getting easier, more efficient and more accurate as the tools we use get smaller, faster and more precise. And we can perform new functions in ways we might not have imagined five years ago. Asset tracking, inventory and cloud computing are three of the strongest application trends in 2013.  Continue Reading..

I didn’t attend the Consumer Electronics Show (CES) in Las Vegas last month, but I did read a lot of news from the show to keep up on what the most talked about news and trends were from the show. During my research, I happened upon a term a number of times that I was unfamiliar with — and I’m betting some of you will be, too.  Continue Reading..

Editor In Chief Sarah Howland talks one-on-one with Michael Armstrong, CIO of the city of Corpus Christi, about how this south Texas city is benefiting from the cloud.  Continue Reading..

A mobile field service system helps Commercial Kitchen Parts & Service cut billing time from days to just minutes.  Continue Reading..

With a new mobile citation system, the Sand Springs Police Department has been able to boost revenue from citations by nearly 65%.  Continue Reading..

If you’re considering a consumer-grade smartphone or tablet for your mobile workforce, it’s critical to think about how you’ll protect that investment.  Continue Reading..

MMS (managed mobility services) emerge to help enterprises rein in the complexity of mobility deployments.  Continue Reading..

With the help of mobility, customer service can become your differentiator.  Continue Reading..

Follow these seven habits to optimize your service delivery operations and processes.  Continue Reading..

What steps toward continuous improvement are top-performing service organizations taking?  Continue Reading..