GPM has ensured consistent application management and device security using an MDM (mobile device management) solution.  Continue Reading..

Improved functionality and new form factors make mobile device selection for field service deployments harder.  Continue Reading..

Mobile technology users are pushing vendors for more consumer-like features and robust device management capabilities.  Continue Reading..

Capita Business Services, owned by The Capita Group Plc and based in the United Kingdom, runs the majority of administration and collection duties of TV licensing for the BBC. Capita worked with global IT service provider CSC to deploy Blackbay’s Service Connect mobile worker software that enhances the service Capita delivers to the BBC.  Continue Reading..

You’ll have to start spending more on durable mobile computers, rather than looking for bargains, if you want to avoid losing valuable productive time.  Continue Reading..

The shifting sands of the MDM (mobile device management) landscape create challenges for enterprises.  Continue Reading..

Giving your customers a voice — and listening to what they say — can make a big difference in your service operation.  Continue Reading..

What you need to know to select the right device for your organization.  Continue Reading..

Tom Gorman is the former VP of Field Operations for Charter Communications and a long-time board member of the Society of Cable Telecommunications Engineers (SCTE).  Continue Reading..

Here’s a piece of regulatory good news for companies that rely on cellular service to maintain voice and/or data communications with mobile crews, remote worksites or equipment and monitoring stations in the field.  Continue Reading..