There’s good news and some not-so-good news for supply chain CIOs and IT managers this holiday season. The good news is the holiday shopping season continues to creep earlier into the year. It now unofficially kicks off around Halloween, and Black Friday specials routinely run for weeks instead of a single day. Even Cyber Monday isn’t the event it once was as consumers now have the confidence to shop later in the season and still...  Continue Reading..

Read any service industry article and there will be reference to or a complete subject on technology.  From artificial intelligence (AI) and data scientist roles to interacting with chat bots, technology is influencing every part of a service organization and its ability to provide value and improve.  Continue Reading..

Self-service is defined as the use of technology tools that empower customers to address their own needs and help themselves without interacting with a live agent.  These tools are two-way communication-focused, enabling such things as website interactions with FAQs and knowledge bases, chats with chatbots and/or live agents, verbal exchanges with IVR systems or virtual assistants, text and in-app messaging services, customer-facing web...  Continue Reading..